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#45
The Tax Experts Group logo

The Tax Experts Group

Broad Range of Services, A+ BBB Score

Our Score
3.0
User Score
--

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Our Score
3.0
User Score
--
Rank this Company

Ratings Breakdown

Price

Case by case basis
Undisclosed

Time in Business

total # of years
2011

A+

Services

Variety of services offered
6/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
No

Associations

Professional Association Members
None

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
No

Number of Reviews

User reviews here on BDC
0

This Review is maintained by

Review Last Updated: October 26, 2016

The Tax Experts Group Overview

The Tax Experts group has been around since 2011. The owner, Jack Gendreau, has also been the founder of many other financial service companies located around Orange County. This company states their speciality in Offers in Compromise (OIC).

Rank Chart
Price (flat-fee)
Time in Business
Review

#1

$2,500-3,000
1997

#2

$2,000-5,000
2010

#3

$1,500-2,500+
2001

#45
The Tax Experts Group logo

Undisclosed
2011

The Good

The company is a full service tax law firm based out of Orange County, California and aim to work with clients face-to-face, although they are IRS certified in all fifty states. It seems Gendreau is the single operator of this company even though his website suggest otherwise, and claims he wants to be the leading provider for the Orange County area and the website suggests he only provides tax relief services to clients in Orange County. Other benefits include:

Pricing Structure:

The Tax Experts Group’s pricing structure is one of the best we’ve seen, which includes a retainer fee at $500 – lower than many other companies dominating the industry. The company also does well to offer payment plans, although it’s important to keep in mind if payments aren’t made as schedules, Gendreau will abruptly cease all work on the case, including communication with clients, other than a request for funds, as claimed by several clients reviews scattered around the web.

Features:

Service highlights include:

  • Tax Experts Group starts with a retainer fee at $500. They are upfront about this and the retainer is lower than many other companies in the industry.
  • Company states that staff are available 365 days a year from 7 am to 9 pm
  • Enrolled Agents, CPA’s and Tax Attorneys on staff
  • They offer payment plans for customers

Free Consultations:

A free consultation is offered, although there is only a local number provided – no toll-free number, further suggesting he only wishes to handle cases on Orange County.

Operation Hours:

What sets this company apart is their extended work hours which are offered from 7 to 7 PST and extend 365 days a year. This means he’s even available on Sundays, which is rare for any financial relief company.

The Bad

Not all companies are perfect, yet one aspect which stands out most with The Tax Experts Group is whether or not they have a team of professionals employed by the company. They claim they have a team of experts but review after review suggests this company is a one man band, not only owned and operated by Gendreau, but also the only player on this “team.” Limitations to the Tax Experts Group service include:

Accreditation:

There are some concerns with their accreditations and membership status with some of the leading professional organizations in the industry. It seems this company lacks any memberships. While they have received an exceptional rating with only one client complaint, we would like to see a company with the desire to be the main provider for Orange County residents to be a part of the National Association of Enrolled Agents (NAEA), American Institute of Certified Public Accountants (AICPA), or American Society of Tax Problem Solvers (ASTPS), to name a few. These organizations provide certification exams for individuals dealing with taxes, and aim to ensure they are practicing ethically and with integrity and are there to protect clients.

Transparency:

Most would like to see this company be more transparent on their pricing policy – even a broad range would be helpful. We understand companies in this industry have difficulty quoting a price without full examination of each case, but this aspect is completely shadowed by their low upfront fee.
In addition, three years in business may be a concern for some customers that may be looking for a more experienced company.

The Bottom Line

The Tax Experts Group are able to extend tax relief services to all 50 states, although their limited staff causes concern about whether or not they can handle a large-based clientele. And with their push for Orange County clientele, we don’t recommend this company to anyone outside of the OC area. Also their lack of a tax attorney and no known accreditations gives us reason to suggest to potential clients to look elsewhere. We recommend taxpayers, including those in OC, to visit some of our top rated companies to find a solution better fit for your needs.

More Info:

Price

The price is dependent upon the amount owed to the IRS and the type of service performed. There is a reasonable up-front retainer fee of $500. If you’d like more details about pricing for your case, you’ll need to call in for a consultation.

BBB rating

They have an A+ rating with the BBB and minimal complaints filed against them. They are not BBB accredited.

Time in Business

The Tax Experts Group has been in business since 2011.

Up-front Fees

The up-front retainer fee starts at as little as $500.

Services Offered

Here is a list of services that The Experts Tax Group offers:

  • Back tax returns
  • Payment plans
  • Offer in Compromise
  • Reduce or stop Garnishment and Levies
  • IRS Audit Defense

Tax Attorney on Staff

The company is affiliated with Timothy Tuttle, an LLM, for work that needs a tax attorney.

CPA on Staff

Jack Gendreau, the owner, is both a CPA and an EA.

Professional Associations

Unknown.

Enrolled Agent

Jack Gendreau is an EA. Also, there are other EAs employed by the company.

Refund Policy

Unable to find a refund policy.

Minimum Tax Debt Accepted

They require $15,000 minimum tax debt although their website claims the minimum requirement is only $10,000. They would do well to avoid falsely advertising information.

Contact Information

Email:

[email protected]

Address:

18100 Von Karman Ave #850
Irvine, CA 92612

Business Hours:

365 days a year, 7 am to 9 pm.

Additional Notes

The company has a law partnership with Timothy Tuttle, LLM. Mr. Tuttle has over 40 years of tax experience, ten of which were spent with the IRS.

The tax strategy begins with reviewing and revising previous years returns. After reviewing and revising, the Tax Experts Group then works with the IRS to set up an agreement on the taxes or fines owed.

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Our Score
3.0
User Score
--
Rank this Company

Ratings Breakdown

Price

Case by case basis
Undisclosed

Time in Business

total # of years
2011

A+

Services

Variety of services offered
6/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
No

Associations

Professional Association Members
None

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
No

Number of Reviews

User reviews here on BDC
0
Our Score
9.4
User Score
8.9
Rank this Company

Ratings Breakdown

Price

flat fee, paid monthly
$2,500-3,000

Time in Business

total # of years
1997

A+

Services

Variety of services offered
10/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
257