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Tax Defense Network Reviews

Tax Defense Network

Tax Defense Network has been helping people with tax relief for 20 years; works with almost every tax problem in every state.

Our Score
9.4
User Score
8.9

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Get a Free Tax Relief Consultation   1-(888) 631-6353

Our Score
9.4
User Score
8.9
Rank this Company

Ratings Breakdown

Price

flat fee, paid monthly
$2,500-3,000

Time in Business

total # of years
1997

A+

Services

Variety of services offered
10/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
257

This Review is maintained by

Review Last Updated: June 29, 2016

Company Awards / Certifications

  • #1 Staff Pick BestDebtCompanys.com 2014
  • Dun and Bradstreet Credibility Verified
  • BBB Accredited with A+ Rating

Recommendations: To prepare for your free phone consultation, Tax Defense Network recommends having this information readily available:

  • Total estimated amount of Tax Debt
  • Last contact with the IRS (mail or phone)
  • Any missing returns that may need to be prepared
  • If you own a business, details regarding the type of business, taxation entity (Sole Prop, S Corp, Partnership, etc.)

Tax Defense Network comes highly recommended, with a full range of services from enrolled agents, tax attorneys, and CPAs. They’ve been in business since 1997, and over that time, they have developed a stellar reputation for serving customers’ needs. In fact, they have a 96% client satisfaction rating with the Better Business Bureau.

The Good

Impressive Array of Services

Tax Defense Network offers an impressive array of service options. Basic services include help with tax liens, wage garnishment, back taxes and IRS appeals, but they also offer rare services such as innocent spouse relief, bank levy and tax audit help, which some of their competitors do not. Their team of dedicated Enrolled Agents, Tax Attorneys and CPAs have acquired an impressive reputation, judging by numerous customer comments. Plus, there is no minimum tax debt size which they will service, so they are available to people of all income brackets.

A Stable History

In business since 1997, they have developed their impressive reputation primarily through customer response. However, the Better Business Bureau awards the company a solid A+, based primarily on a low complaint volume, as well as their willingness to respond to and resolve all outstanding customer complaints.

High Availability

Tax Defense Network is available in all 50 states. According to a representative, they also have no minimum tax debt amount. This makes Tax Defense Network available to virtually everyone.

Tax Defense Network Reviews - 96% Satisfaction Rate

Displays Pricing Online

As of 2016, Tax Defense is the only tax relief company we have reviewed that displays average prices on their website. This transparency in an industry that doesn’t reveal prices until you call in and relay all of your information, is very impressive. According to the company’s website, average fees range from $,2500 to $3,000.

Positive Tax Defense Network Reviews

The hundreds of comments about Tax Defense Network on our website are overwhelmingly positive, with most people rating it a 9 or 10. Most people say that the company does a great job at resolving tax debt, that they are reliable, accurate and worth the money.

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The Bad

Refund Window

Tax Defense Fund offers a money-back guarantee, but it’s only available for three days. This is a much shorter refund window than many of their competitors. In fact, some companies offer refund windows that range anywhere from 15 to 180 days. At the same time, keep in mind that many tax relief companies do not even have a money back guarantee.

Negative Review Summary

One complaint that appears a few times is that the company can be hard to get a hold of when dealing with problems or complications. Some customers had trouble speaking directly to an agent or attorney. Also, some point out that they are not cheap.

The Bottom Line

Ultimately, Tax Defense Network is a stable company with a stellar reputation offering a wide range of tax services and negotiation help. Not only that, but these services are available to anyone who finds themselves in tax debt (because they have no minimum debt requirement and service all 50 states). While we do wish they had more industry accreditations and a better refund policy, customer comments are still overwhelmingly glowing. We recommend working with them, especially those who prefer a great reputation, reliability and quality.

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Tax Defense Network Pricing

Generally, pricing is between $2,500 and $3,000 for tax resolution services. Prices varies some, depending on your specific situation.

Only $500 is required to get started on your case. The rest can be taken care of with a payment plan.

The company’s pricing depends not only on the amount of tax debt owed and the number of years of back taxes, but also the specific preparatory work required and the actions that will need to be taken with the IRS depending on the situation. With a thorough consultation with the potential client, TDN can determine the total cost their services will require—a flat price that never changes. This is paid over time, set up in payments that work for the client. That way, clients can see work being performed as they pay. TDN doesn’t charge retainers or other hour-by-hour or hidden fees.

Tax Relief Services Offered

TDN helps with a variety of tax debt circumstances. One of the biggest problems they solve for customers is stopping the following forms of enforced collection:

  • Wage Garnishment
  • Tax Liens
  • Bank Levies

The company also solves the following tax problems:

  • Unfiled / Back Taxes
  • Penalties and Interest Charges
  • Payroll Issues

TDN offers the following debt solutions:

  • IRS Fresh Start Initiative
  • IRS Tax Amnesty Program
  • IRS Tax Settlement
  • IRS Tax Debt Forgiveness
  • IRS Debt Cancellation
  • IRS Appeals
  • Help with Audits
  • Currently Not Collectible
  • Offer in Compromise
  • Installment Agreements
  • Innocent Spouse Relief

Minimum Debt

The company has no minimum or maximum tax debt they can work with.

About Tax Defense Network

Since 1997, the company has seen and helped resolve $3.3 billion of tax debt through multiple avenues of tax relief ranging from Offer in Compromise (OIC) to tax liens and asset seizures. Through their Fire & Ice philosophy they bring clients realistic expectations regarding their tax situation by laying out the dynamics surrounding their dilemma on the table; but also aim to provide transparency by providing an ideal client experience. Today, Tax Defense Network has a 96% client satisfaction rating.

The company offers client education on a variety of tax-related topics and supports a number of local and national charity causes, such as the American Heart Walk and the Wounded Warrior Project.

States They Work In

TDN is available to help customers in all 50 states

Contact Information

Website: taxdefensenetwork.com
Email: Contact Form
Address: 9000 Southside Blvd. Building 100, Jacksonville, FL 32256
Hours: 9am to 6pm EST; if you want to call outside of their hours, you can leave a message with your question and they will call you back as soon as they can.

Minimum Tax Debt Accepted

Due to the variety of services the company offers—many of which don’t focus on debt amount—there is not a specified minimum for tax relief. However, there are certain services and solutions that are cost-effective only above a certain amount. Those details can be determined in consultation with a tax analyst.

Time In Business

They have been in business for 18 years. Tax Defense Network began in 1998 as New Star Credit Services, which provided accounting services to small businesses. Over time, the company changed its focus to tax resolution and IRS representation, and changed its name in 2007 to better reflect those services. Since 1998, the company has seen and helped resolve $3.3 billion of tax debt.

BBB Rating

The company has an A+ rating with the BBB based on the business longevity, relatively small volume of complaints, and, most importantly, the resolutions offered in response to those complaints.

Types of Services Available

TDN offers relief for a variety of tax-related issues, including:

  • Unfiled taxes
  • Tax liens
  • Bank levies
  • Wage garnishments
  • Payroll tax issues
  • Penalties and interest
  • Tax audits
  • Asset seizure

They are experienced in implementing the following tax relief solutions:

  • Installment Agreement
  • Offer in Compromise (OIC)
  • Penalty Abatement
  • Innocent Spouse Relief
  • Currently Not Collectible
  • IRS Appeals

CPA on Staff

Yes

Tax Attorney on Staff

Yes

Professional Associations

They have members of the American Bar Association.

Enrolled Agent on Staff

Yes

Free Consultation

Yes, they offer a free initial consultation. As with most other companies in the industry, if you’re looking for the very best information specific to your case, you will need to hire them.

Refund Policy

After enrolling with an initial payment, the client has three days to obtain a full refund. This window takes away some of the pressure that comes with making a commitment and allows for clients to change their minds if they decide to back out. After that, the refund amount is gradually decreased based on the work that has been performed. Tax Defense Network will work to resolve any discrepancies that clients have with their services.

Up-Front Fees

While TDN asks for $500 of the flat fee down so they can begin working, this may be paid according to the client’s ability and preference. For example, it can be split up into two payments of $250 or five payments of $100 over time.  

Customer Support Quality

The company has support staff available on the phone and through online chat (which always shows a photo of the support agent you are talking to). We have found the staff members to be honest, helpful, and friendly. Spanish-speaking clients can talk to customer support in their native language.

Tax Defense Network has an additional customer service department for current and past clients, which they call “Gold Star Client Care.” They encourage any dissatisfied clients to contact this department ([email protected]) and they will “make it right.” To gauge their overall client satisfaction, the company performed an internal review in October of 2012 and found that, in the previous 36 months, 94% of clients were satisfied with the service they received.

Contact Information

Telephone:

1-(855) 273-1073

E-Mail:

[email protected]

Address:

Tax Defense Network, Inc.
13901 Sutton Park Drive South
Suite 220
Jacksonville, FL 32224

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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257 Tax Defense Network Reviews

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  1. User Score
    9
    December 3rd, 2016
    0 people found this review helpful!
    Tax Defense Network worked closely with me to resolve my tax debt. The outcome was the best I could have asked for. This company is one of the best in their field. I worked with Mark G and I am very grateful for the effort he made in my behalf! He walked me through the entire process and I thank him for all his hard work. I highly recommend TAx Defense Network and Mark G!
    Read More
  2. User Score
    10
    December 2nd, 2016 Moline, IL
    0 people found this review helpful!
    I worked with my local accountant for 2 years to bring my IRS case to a satisfactory resolution. This included several meetings with the IRS. Unable to get any movement towards a resolution, I contacted Tax Defense Network and in a matter of months got a resolution that exceeded my hopes.
    Read More
  3. User Score
    10
    December 2nd, 2016
    1 people found this review helpful!
    I was very pleased with the services I received. Ms. M in customer service kept me Informed of everything that was going on with my case and Tax Defense Network took the fear away. They did everything with IRS.
    Read More
  4. User Score
    8
    November 29th, 2016
    0 people found this review helpful!
    The service representative was friendly and helpful.She was professional and attentive to the details of my case.
    Read More
  5. User Score
    10
    November 27th, 2016 Midland, TX
    1 people found this review helpful!
    For the past several years, leading to and after my divorce, my tax issue became a problem that I could not take on, on my own. It was important for me to resolve, but beyond my abilities. After reaching out to TDN, I was immediately comforted as I talked to a couple of representatives. They told me exactly what they could do, and the steps involved. For the next several months, they performed exactly like they explained! It was so stress free! So happy for TDN team!
    Read More
  6. User Score
    10
    November 21st, 2016 Litchfield, IL
    0 people found this review helpful!
    The service was good. The tax attorney did all the communicating with the Federal IRS, and all the negotiations. The outcome help me.
    Read More
  7. User Score
    0
    November 19th, 2016
    1 people found this review helpful!
    Do not use these people. Payed 2000 in payout plan.After payed in full,they continued to take money out of my account until I put stop payment on them. They didn’t do anything for me except setting up a payment plan to the IRS. No penalties or interest removed at had to pay in full what I owed the IRS. Talk to the IRS personally. Save your money or find qualified tax attorney to help you.
    Read More
  8. User Score
    10
    November 11th, 2016 Rome, GA
    0 people found this review helpful!
    Mrs. B did a great job solving my tax issue. I would recommend them to anyone having issues with the IRS.
    Read More
  9. User Score
    10
    November 11th, 2016 Post Falls, ID
    0 people found this review helpful!
    I did some reviews of companies before I chose Tax Defense Network, I am so glad I did. With all the advertisements these days for companies that offer these type of services, it’s often difficult to assess who is good and who just wants your money. I would not hesitate to recommend Tax Defense Network to anyone facing the IRS for which we are ill equipped to fight. The rep Kathi that I dealt with did everything she said she would and did not make false promises as to what to expect. In a tough time, you need good representation.
    Read More
  10. User Score
    10
    November 8th, 2016 Mooresboro, NC
    0 people found this review helpful!
    Communication is very good and their always very prompt very friendly.
    Read More
  11. User Score
    10
    October 26th, 2016 Dade City, FL
    0 people found this review helpful!
    I’m very happy with Tax Defense Network ‘s service I received….. They helped me get compliant again with the IRS….. It’s worth the money spent to give me peace if mind. If I had to do it all again …I would choose this company to help me….very satisfied.!
    Read More
  12. User Score
    10
    October 26th, 2016
    0 people found this review helpful!
    Dee Dee was a great help in keeping me informed and always answering questions in a timely manner. She was very patient with me and my worries. The one time I spoke to Carson, he communicated to me in a manner that I understood, and also was very helpful in explaining answers.

    All and all, these two made a scary bad situation bearable.

    Read More
  13. User Score
    9
    September 15th, 2016 Houston, TX
    4 people found this review helpful!
    DeeDee kept me informed and made sure everything was timely and in order. I greatly appreciated how she kept informed and walked me thru every step. Wish I had done it sooner.
    Read More
  14. User Score
    10
    September 13th, 2016
    0 people found this review helpful!
    Mrs Kerri brown has been awesome at handling my tax problems. She has been there when I had a question and answered them all. She has taken care of my taxes. It was a large sum and she got it down to nearly nothing. She also got me low monthly payments.
    Read More
  15. User Score
    10
    September 13th, 2016 Phillipsburg, NJ
    0 people found this review helpful!
    Than you soooo much Tax Defense Network!!!
    I am beyond pleased and satisfied with the resolution the Tax Defense team acquired for us. At all times they were professional, efficient and extremely diligent while managing our case. I am amazed that they acquired a solution that we didn’t even know was possible. Without hesitation I wiould recommend Tax Defense Network to anyone facing a tax problem with the IRS.
    Read More
  16. User Score
    9
    August 31st, 2016
    2 people found this review helpful!
    Being scared to death of dealing with 6 years of unpaid taxes with state and federal, TDN made the whole process of coming to a great serttlement very painless. Very patient with my ignorance and not needing info from me NOW all the time since I still had to deal with life as I did this TDN was great the whole time..
    Read More
  17. User Score
    10
    August 24th, 2016 Tampa, FL
    0 people found this review helpful!
    I was very impressed with tax defense network diane newton help me through the process thanks tax defense network.
    Read More
  18. User Score
    10
    August 15th, 2016 Kittanning, PA
    1 people found this review helpful!
    I had a very positive experience with Tax Defense. They walked me through the entire process, kept in contact with me by e-mail and phone calls on a consistent basis. Despite several states away…they did an excellent job for me.
    Read More
  19. User Score
    10
    August 10th, 2016 Aurora, CO
    2 people found this review helpful!
    The IRS had place a levy against my paychecks of $1,000 each paycheck without any notice. I panicked and went to the internet for help. I read the reviews and chose Tax Defense. In two months they had stopped the tax levies and set up a payment plan for $225 a month. My representative, Diane Newton was great and relieved my fears. Thank you Diane
    Read More
  20. User Score
    10
    August 2nd, 2016 Chicago, IL
    0 people found this review helpful!
    Wonderful job, would not hesitate to recommend to family or friend. Great people to work with.
    Read More

Poll

  • When looking for a debt settlement company, which of these two aspects is most important to you?
  • Takes your existing debt and try to settle with your creditors for a lower amount. If you pay off the settled amount, your debt will be considered paid in full.
  • Negotiates with your creditors on your behalf.
  • Fee based on a percentage of your total starting debt or a percentage of the debt they save you.
  • Most settlement companies have you create a separate "escrow" account where you will make monthly contributions over a certain amount of time to contribute to your settlement. Once there is a substantial amount of funds to show your creditors, the settlement company will try to negotiate a lower amount of debt.
  • Combines all your debts and creditors into one monthly payment.
  • Allows you to pay one monthly payment to the consolidation company, instead of multiple payments to different creditors.
  • You no longer owe your original creditors; instead you pay one monthly payment to your consolidation company.
  • Consolidation companies can help negotiate lower interest rates on your debts and help lower your total debt payment in the long run. A lower interest rate will lower the amount you owe in the end.
  • Allows you to consolidate all your different debts into one personal loan that can be paid off over time.
  • Can offer borrowers a lower interest rate with a longer payback term (compared to high-interest credit cards or medical bills). This will lower the amount of money required to pay off the loan over time.
  • Personal loan debt consolidation can be an effective way to raise your credit score quickly (within 3-6 months).
  • Borrowers can receive funds from their loan within only a few days.

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Our Score
9.4
User Score
8.9
Rank this Company

Ratings Breakdown

Price

flat fee, paid monthly
$2,500-3,000

Time in Business

total # of years
1997

A+

Services

Variety of services offered
10/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
257
Our Score
9.4
User Score
8.9
Rank this Company

Ratings Breakdown

Price

flat fee, paid monthly
$2,500-3,000

Time in Business

total # of years
1997

A+

Services

Variety of services offered
10/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
257