Recommendations: To prepare for your free phone consultation, Tax Defense Network recommends having this information readily available:
- Total estimated amount of Tax Debt
- Last contact with the IRS (mail or phone)
- Any missing returns that may need to be prepared
- If you own a business, details regarding the type of business, taxation entity (Sole Prop, S Corp, Partnership, etc.)
Tax Defense Network comes highly recommended, with a full range of services from enrolled agents, tax attorneys, and CPAs. They’ve been in business since 1997, and over that time, they have developed a stellar reputation for serving customers’ needs. In fact, they have a 96% client satisfaction rating with the Better Business Bureau.
Impressive Array of Services
Tax Defense Network offers an impressive array of service options. Basic services include help with tax liens, wage garnishment, back taxes and IRS appeals, but they also offer rare services such as innocent spouse relief, bank levy and tax audit help, which some of their competitors do not. Their team of dedicated Enrolled Agents, Tax Attorneys and CPAs have acquired an impressive reputation, judging by numerous customer comments. Plus, there is no minimum tax debt size which they will service, so they are available to people of all income brackets.
A Stable History
In business since 1997, they have developed their impressive reputation primarily through customer response. However, the Better Business Bureau awards the company a solid A+, based primarily on a low complaint volume, as well as their willingness to respond to and resolve all outstanding customer complaints.
Tax Defense Network is available in all 50 states. According to a representative, they also have no minimum tax debt amount. This makes Tax Defense Network available to virtually everyone.
Displays Pricing Online
As of 2016, Tax Defense is the only tax relief company we have reviewed that displays average prices on their website. This transparency in an industry that doesn’t reveal prices until you call in and relay all of your information, is very impressive. According to the company’s website, average fees range from $,2500 to $3,000.
Positive Tax Defense Network Reviews
The hundreds of comments about Tax Defense Network on our website are overwhelmingly positive, with most people rating it a 9 or 10. Most people say that the company does a great job at resolving tax debt, that they are reliable, accurate and worth the money.
Tax Defense Fund offers a money-back guarantee, but it’s only available for three days. This is a much shorter refund window than many of their competitors. In fact, some companies offer refund windows that range anywhere from 15 to 180 days. At the same time, keep in mind that many tax relief companies do not even have a money back guarantee.
Negative Review Summary
One complaint that appears a few times is that the company can be hard to get a hold of when dealing with problems or complications. Some customers had trouble speaking directly to an agent or attorney. Also, some point out that they are not cheap.
Tax Defense Network Pricing
Generally, pricing is between $2,500 and $3,000 for tax resolution services. Prices varies some, depending on your specific situation.
Only $500 is required to get started on your case. The rest can be taken care of with a payment plan.
The company’s pricing depends not only on the amount of tax debt owed and the number of years of back taxes, but also the specific preparatory work required and the actions that will need to be taken with the IRS depending on the situation. With a thorough consultation with the potential client, TDN can determine the total cost their services will require—a flat price that never changes. This is paid over time, set up in payments that work for the client. That way, clients can see work being performed as they pay. TDN doesn’t charge retainers or other hour-by-hour or hidden fees.
Tax Relief Services Offered
TDN helps with a variety of tax debt circumstances. One of the biggest problems they solve for customers is stopping the following forms of enforced collection:
- Wage Garnishment
- Tax Liens
- Bank Levies
The company also solves the following tax problems:
- Unfiled / Back Taxes
- Penalties and Interest Charges
- Payroll Issues
TDN offers the following debt solutions:
- IRS Fresh Start Initiative
- IRS Tax Amnesty Program
- IRS Tax Settlement
- IRS Tax Debt Forgiveness
- IRS Debt Cancellation
- IRS Appeals
- Help with Audits
- Currently Not Collectible
- Offer in Compromise
- Installment Agreements
- Innocent Spouse Relief
The company has no minimum or maximum tax debt they can work with.
About Tax Defense Network
Since 1997, the company has seen and helped resolve $3.3 billion of tax debt through multiple avenues of tax relief ranging from Offer in Compromise (OIC) to tax liens and asset seizures. Through their Fire & Ice philosophy they bring clients realistic expectations regarding their tax situation by laying out the dynamics surrounding their dilemma on the table; but also aim to provide transparency by providing an ideal client experience. Today, Tax Defense Network has a 96% client satisfaction rating.
The company offers client education on a variety of tax-related topics and supports a number of local and national charity causes, such as the American Heart Walk and the Wounded Warrior Project.
States They Work In
TDN is available to help customers in all 50 states
Email: Contact Form
Address: 9000 Southside Blvd. Building 100, Jacksonville, FL 32256
Hours: 9am to 6pm EST; if you want to call outside of their hours, you can leave a message with your question and they will call you back as soon as they can.
Minimum Tax Debt Accepted
Due to the variety of services the company offers—many of which don’t focus on debt amount—there is not a specified minimum for tax relief. However, there are certain services and solutions that are cost-effective only above a certain amount. Those details can be determined in consultation with a tax analyst.
Time In Business
They have been in business for 18 years. Tax Defense Network began in 1998 as New Star Credit Services, which provided accounting services to small businesses. Over time, the company changed its focus to tax resolution and IRS representation, and changed its name in 2007 to better reflect those services. Since 1998, the company has seen and helped resolve $3.3 billion of tax debt.
The company has an A+ rating with the BBB based on the business longevity, relatively small volume of complaints, and, most importantly, the resolutions offered in response to those complaints.
Types of Services Available
TDN offers relief for a variety of tax-related issues, including:
- Unfiled taxes
- Tax liens
- Bank levies
- Wage garnishments
- Payroll tax issues
- Penalties and interest
- Tax audits
- Asset seizure
They are experienced in implementing the following tax relief solutions:
- Installment Agreement
- Offer in Compromise (OIC)
- Penalty Abatement
- Innocent Spouse Relief
- Currently Not Collectible
- IRS Appeals
CPA on Staff
Tax Attorney on Staff
They have members of the American Bar Association.
Enrolled Agent on Staff
Yes, they offer a free initial consultation. As with most other companies in the industry, if you’re looking for the very best information specific to your case, you will need to hire them.
After enrolling with an initial payment, the client has three days to obtain a full refund. This window takes away some of the pressure that comes with making a commitment and allows for clients to change their minds if they decide to back out. After that, the refund amount is gradually decreased based on the work that has been performed. Tax Defense Network will work to resolve any discrepancies that clients have with their services.
While TDN asks for $500 of the flat fee down so they can begin working, this may be paid according to the client’s ability and preference. For example, it can be split up into two payments of $250 or five payments of $100 over time.
Customer Support Quality
The company has support staff available on the phone and through online chat (which always shows a photo of the support agent you are talking to). We have found the staff members to be honest, helpful, and friendly. Spanish-speaking clients can talk to customer support in their native language.
Tax Defense Network has an additional customer service department for current and past clients, which they call “Gold Star Client Care.” They encourage any dissatisfied clients to contact this department ([email protected]) and they will “make it right.” To gauge their overall client satisfaction, the company performed an internal review in October of 2012 and found that, in the previous 36 months, 94% of clients were satisfied with the service they received.
Tax Defense Network, Inc.
13901 Sutton Park Drive South
Jacksonville, FL 32224
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