National Debt Relief has a proven track record of settling unsecured debts for anywhere from 27-50% less than what their customers owe. The company works in all states except the following: CT, GA, KS, ME, NH, SC, OR, VT, WV. National Debt Relief has 6 years of experience backing them up with a trained team of arbitrators helping clients resolve credit card debt in 24-48 months. The company is also accredited with major industry leaders: the BBB, IAPDA, and AFCC.
While National Debt Relief looks like an excellent choice for debt settlement on paper, their clients have other things to say. On our website, the company has an average rating of 3.8 out of 10 – this score comes directly from its clients. A major concern is that customers get bounced around from person to person throughout the debt settlement process.
National Debt Relief’s big selling point on its website is the number of accreditations it holds. The company is accredited with the AFCC (Association of Family and Conciliation Courts) and IAPDA (International Association of Professional Debt Arbitrators). National Debt Relief is also accredited by the BBB and holds an A+ rating due to their responses to complaints and industry experience.
Works with Some Secured Debt
Most debt settlement companies only work with a client’s unsecured debt. However, National Debt Relief works with some secured debts including business debts, lines of credit, and certain student debts. For specific information on whether or not it can settle your debts, give the company a call for a free consultation.
Money Back Guarantee
First, National Debt Relief charges no upfront fees (although this is not unique to the industry). They also promise to not charge any cancellation fees with you and that you can always get your money back.
Positive National Debt Relief Reviews
Clients of National Debt Relief say that working with them has provided them with peace of mind, and that their debt-related stress is gone. Some also say they have seen some accounts that are settled right away, and many people feel their debts are settled surprisingly fast. In one review, a client praises National Debt Relief for honoring their 100% money back guarantee.
Limited Industry Experience
While National Debt Relief has several accreditations from a number of industry organizations, it does not mention FTC compliance on their website. National Debt Relief also has less experience than most of the top debt settlement companies (in business less than 10 years).
Not Available to Everyone
Even though the company’s actual name is ‘National’ Debt Relief, they don’t offer debt settlement services in every state. States they do not work in include CT, GA, KS, ME, NH, SC, OR, VT, WV. National Debt Relief’s services are also only available to those with at least $7,500 of debt.
Cost and Fees
You may be able to work with National Debt Relief and only pay the company 18% of the debt you settle (this is on top of what you pay your creditors). Only paying 18% to a debt settlement company is a good price. However, you may end up paying 25% of the debt you settle straight to National Debt Relief (and customers have reported they do end up paying 25% for some settlements). Depending on how much National Debt Relief can settle the customers accounts for, the customer could pay potentially 30% less on their debts or potentially more (in rare cases).
There are no sign up fees with National Debt Relief.
There are several complaints left by dissatisfied clients of National Debt Relief on our site and others across the web. Common complaints often revolve around how unprofessional the debt consultants are and that customers get passed around between National Debt Relief employees. Other complaints made by customers is that they are treated great through the first step of the process and that the quality drops significantly after enrollment. The company does provide an online dashboard to help clients keep track of their debt settlement process, but customers have still said they feel disconnected from the debt settlement process. On average, our reviewers give National Debt Relief a score of 3.8/10.
Email: [email protected]
Hours: Monday-Friday from 9AM to 12AM EST; Saturday from 10AM to 9PM EST
Address: 11 Broadway 16th Floor, New York, NY 10004
How Much Does National Debt Relief Cost?
There is no monthly cost. National Debt Relief will not charge customers until their debt problem is resolved. They charge an average of around 18-25% of the amount you saved after your debt has been settled for settlement services. They allow customers to cancel at any time and give them the option of a money back guarantee if they’re not happy with the service they received.
Are There Any Up-Front Fees?
No, National Debt Relief does not charge any upfront fees?
Can I Get A Free Consultation?
They offer free consultations, which are very helpful for individuals in tough debt situations. They have shown through years of business that experts on staff can provide very valuable information and help to individuals with debt struggles.
Does National Debt Relief Offer A Money-Back Guarantee?
A money-back guarantee is a promising offer from a debt relief company. It shows that they stand by the work they do. If you don’t see results, you can receive a refund.
What Types of Debt Does National Debt Relief Work With?
National Debt Relief only offers debt settlement to customers with unsecured debt such as: credit cards, personal loans and lines of credit, medical bills, collections and repossessions, business debt and a small few certain secured loans like totaled car or a second mortgage on a foreclosed home. They do not offer settlement services for your average secured debts.
Time in Business
National Debt Relief was founded in 2009. They’ve been in business for over 6 years. This amount of time in business shows they have proven to serve customers for a long enough time to understand the industry well and give customers helpful service.
National Debt Relief has an ‘A+’ rating with the Better Business Bureau. While the BBB isn’t a perfect indicator of a business’ reliability, it is a well known and, for the most part, trusted standard. NDR has a high BBB rating because they do well at taking care of any potential issues that come up. They do a good job at reconciling differences and taking care of the problem.
Some of the BBB complaints about National Debt Relief involved discrepancies in service agreements and some advertising disagreements. All issues reported to the BBB concerning National Debt Relief have been considered resolved. They don’t have any outstanding complaints and are an accredited BBB company.
This company offers many resources and tools to help individuals get out of debt and stay out of debt. We do, however, wish that the trainings they offer were more organized to help facilitate learning a little better. They offer FAQ pages, calculator tools, budgets spreadsheets and more. We would like to see them organize it into more of a mini school to help customers move through the information more smoothly. Increased direction would be a very valuable service.
The website is mobile friendly so you can look into your account, access materials and interact with them on your phone. This is convenient for customers and it shows that they understand customer needs. The mobile site is responsive and provides a good user experience.
11 Broadway Suite 1300
New York, NY 10004
They provide various services including debt settlement, credit counseling and more. They have consistently shown a willingness to give customer the best service for their specific situation.
Minimum Debt Accepted
National Debt Relief will not accept clients with less than $7,500 in debt. This isn’t necessarily a bad thing as there are other options for resolving your debt situation if you don’t have a really heavy debt load.
You always have access to your own trust bank account where all transactions can be viewed.
They are members of the AFCC and the IAPDA. Membership doesn’t guarantee a companies trustworthiness, but it is definitely a big step in the right direction. These organizations only accept businesses that comply with certain rules and regulations that are beneficial to the consumers they do business with.
Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.