InCharge Debt Solutions claims to reduce consumer debt 90% faster (3-5 years) with their consolidation program. Not only do they consolidate your debts and get you a lower interest rate, but their counseling program also teaches people techniques for budgeting, saving, and achieving future financial success. Actual interest rates are unknown.
- Low monthly fees
- Low upfront fees
- Highly accredited
- Informative leadership page
Those feeling overwhelmed with debt (credit card and some unsecured debts) can call InCharge, talk to a certified counselor, and get a free analysis of their situation.
InCharge has several industry accreditations and certificates. The company is accredited with and has an A+ rating with the BBB, has certified credit counselors, and is accredited with the NFCC and AICCCA.
Calling a consolidation company and admitting your debt can be a difficult step to take. People who have reviewed InCharge say the company’s financial counselors make them feel hopeful and explain the program very clearly. InCharge customers are happy with the company’s consolidation services.
- Under 20 years of experience
- Unknown cancellation policy
- No ISO certificate
- Unknown state availability
The prime reason InCharge has a below average score in our review is because they do not disclose several key pieces of information. The average interest rate consolidation companies can get your debt down to is usually difficult to find, and InCharge is no different. We also could not find the company’s refund policy or the states they are available in.
This company is a 501(c)(3) non-profit organization adhering to state regulations when it comes to fees. They charge $10 per creditor account enrolled, capping enrollment fees at $49.
If an individual decides that he or she wants to open an account with InCharge Debt Solutions, a one-time up-front fee of up to $49 is paid to the company. Though it is a non-profit organization, one representative explains that the company still needs to maintain employees, phones, facilities, etc.
Potential customers can receive a free consultation either over the phone with a certified financial counselor, or over the Internet by completing an online form. This allows for individuals to find out how a debt management program would work for them without making an initial commitment. Whether clients choose to work with Incharge Debt Solutions or not, all potential clients have access to certain educational materials on their website, including “Money 101,” a series of helpful articles, calculators, and other resources.
Time in Business
Founded in 1997, InCharge Debt Solutions has been helping customers manage debt for eighteen years. Its longevity alone makes it an organization worth considering, but it has more than time to show for its success. InCharge is a 501(c)(3) non-profit, community-service organization that boasts several memberships, affiliations, awards, and recognitions. It is a member of the National Foundation for Credit Counseling (NFCC) and accredited by the Council on Accreditation (COA). They are also on the Board of Directors of Jump$tart Coalition for Personal Financial Literacy, a relationship that comes as no surprise to those who have accessed the wealth of educational materials on the company’s website.
An A+ grade speaks pretty well for itself. They have a track record proven by number of clients over the years (over 1 million) and the number of free counseling sessions given (70,000 per year). However, there are a few customers who have filed complaints with the BBB, noting discrepancies in communication with creditors and in withdrawing funds. However, InCharge responded to these complaints with a good faith effort to increase understanding and attempt reparation. In one instance, the company reimbursed a disgruntled customer for an inconvenience, even when the company wasn’t necessarily at fault.
Though most companies feature debt education on their websites, the clarity and mass of information on InCharge’s website really puts them in the top tier. The section called “Money 101” features several articles and tools on a variety of financial topics to help anyone who visits the site. There are several debt consolidation calculators, including “Repaying Student Loans,” “Cost of Credit,” and “Debt Roll Down.” There are tips about budgeting and saving as well as video games that teach concepts of personal finance. There are multiple e-books that you can download for free, as well as lesson plans for financial educators. The training and tools available help individuals at all levels of financial literacy.
Additionally, InCharge runs a bankruptcy education website, personalfinanceeducation.com, to assist individuals considering filing for bankruptcy. The Bankruptcy Code requires that those filing for bankruptcy complete a personal financial management instructional course, and InCharge’s website fills that requirement. There is a cost to complete the pre-filing ($25) and pre-discharge ($15) online courses.
The company does not have a money-back guarantee. However, should the client choose to discontinue working with InCharge Debt Solutions, he or she may do so at any time without a penalty.
Unsecured vs. Secured Loans
The company manages debt from unsecured loans only. Though interest rates with unsecured loans are often higher in general, avoiding secured loans prevents the risk to clients of possibly losing assets such as a home, a car, or other possessions that are often used as collateral. InCharge is not unique in this aspect, as many other debt relief companies only work with unsecured loans. Individuals wanting to secure a loan with collateral will want to keep looking elsewhere for their debt relief needs.
They have a mobile friendly site, something many other companies in the industry lack. Both versions of the site are easy to navigate. The menus, banners, and graphics are relevant and professional-looking. In addition to the menu options and social media icons at the top of the site, there is a “quick links” section at the bottom of each page, mapping all available pages and tools by topic. All in all, the website is fully functional, attractive and tidy—a major draw for clients seeking simplicity and efficiency.
There is no penalty for discontinuing a working relationship with InCharge Debt Solutions at any time and for any reason. In fact, the company lists the ability to cut ties as a right in their “Client Bill of Rights.” Of course, the client will then be left to resolve the debt problem on his or her own, but the company will respect that wish.
InCharge Debt Solutions
5750 Major Blvd, Suite 300
Orlando FL 32819
InCharge provides debt management, consolidation, and bankruptcy education and counseling.
Minimum Debt Accepted
They will help qualifying clients resolve any amount of debt above $100. This is good news for individuals who need assistance, but are rejected by debt relief companies that require higher minimums (in some cases as high as $10,000). Their certified financial counselors are willing and ready to take your financial problems seriously and to help you handle them efficiently, no matter the severity.
InCharge has an online dashboard, so their customers can see how their payments are being applied and track the progress of their debt management.
InCharge’s financial counselors are not CPFC certified, but they are all Certified Financial Specialists with the National Foundation for Credit Counseling (NFCC).
InCharge Debt Solutions is not ISO certified. They are accredited by the Council on Accreditation (COA) and are members of the National Foundation for Consumer Credit (NFCC).
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