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#39
Wall and Associates Reviews

Wall & Associates

F BBB rating

Our Score
3.4
User Score
--

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Our Score
3.4
User Score
--
Rank this Company

Ratings Breakdown

Price

Case by case basis
Undisclosed

Time in Business

total # of years
1998

F

Services

Variety of services offered
6/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
None

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
No

Number of Reviews

User reviews here on BDC
0

This Review is maintained by

Review Last Updated: October 26, 2016

Wall and Associates Overview

With the help of on staff tax attorneys, enrolled agents, and CPA’s, the company has enough experience and knowledge to provide assistance with a variety of tax issues, including but not limited to: liens, levies, penalties, seizures, and garnishments.

Rank Chart
Price (flat-fee)
Time in Business
Review

#1

$2,500-3,000
1997

#2

$2,000-5,000
2010

#3

$1,500-2,500+
2001

#39
Wall and Associates Reviews

Undisclosed
1998

The Good

Wall and Associates has been in business since 1982 and has helped thousands of taxpayers over the years. Their combined experience has helped lay a solid foundation that will benefit future clients, and their professionals have the experience and knowledge necessary to provide the appropriate assistance. Other benefits of their business model includes:

Client Types:

Wall & Associates represents both individuals and businesses. Along with this, the company has experience with issues facing foreign taxpayers and estates.

Comprehensive Staff:

Wall & Associates has a variety of tax professionals on staff, including but not limited to attorneys, enrolled agents, and CPA’s. This allows them to successfully deal with any issue that a client may be facing.

Serious Savings:

In the past five years alone, the company has saved taxpayers approximately $100 million.

No Hidden Fees:

There are no hidden charges. Furthermore, the company provides a flexible payment arrangement for those who need it.

Service Area:

The company is authorized to practice before taxing authorities in all 50 states, as well as the IRS.

IRS Negotiations:

The professionals at Wall & Associates know what it takes to successfully communicate and negotiate with the IRS and other taxing authorities. While some companies may be intimidated by IRS Offer Specialists, the same does not hold true for this company. It is this approach that can be the difference between success and failure.

Business Model:

All in all, Wall & Associates has the experience, knowledge, and service range necessary to provide almost everybody in need with a high level of service. Add this to a free initial consultation and the ability to setup a payment arrangement and you have a company worth consulting with.

The Bad

Despite the fact that Wall & Associates brings a lot to the table that will benefit their clients, you cannot afford to overlook some of the areas in which the company comes up short. Prospective clients should be aware of the following items prior to enrolling in the Wall and Associates program:

Poor Customer Service:

These complaints span a variety of categories, such as: advertising and sales issues, billing and collection issues, delivery issues, and problems with the product or service. While the company touts its service as being top notch, a call and live chat with the company turned up different results.

The customer service representative was unable and unwilling to answer the most basic questions, such as:

  • What accreditations does the company hold?
  • What is the process for speaking with a tax professional?
  • Can you explain the pricing structure in more detail?

The inability to answer these basic questions may turn some people away, as they will not be confident in the company’s ability to provide quality service in the future.

Transparency:

There is some confusion as to where the company is located. It is a benefit that Wall & Associates has 10 locations. At the same time, it can be confusing for somebody who does not live in a city where the company is doing business.

A firm that has been in business as long as Wall & Associates is definitely doing something right. The issue, however, is its poor reputation and customer service experience.

The Bottom Line

There is nothing wrong with the services provided by Wall & Associates. Additionally, its approach makes for a clear and defined process. With the option to receive a free consultation, it is worth contacting the company. After all, it has saved many people a lot of money. What makes this company so difficult to figure out is the poor customer service experience. If this were not on the table, it would be easier for people in need to trust what they are being told.

With all this in mind, you are left to answer one very important question: should you trust Wall & Associates with such a big part of your financial life? Many people have, and according to the company’s website, it has helped them put their tax issues in the past.

The best thing you can do is contact Wall & Associates yourself, ask the questions that are on your mind, and begin to collect the necessary information. At that point, you can decide who to believe. Will you believe what the company is telling you? Or will you believe the poor reviews and ratings you have come across?

Final point: since Wall & Associates provides a mix of both good and bad, it cannot hurt to consult with our top tax relief firms. This will give you a basis for comparison, allowing you to make a more informed decision as to what the company provides and how it stacks up to the competition.

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Our Score
3.4
User Score
--
Rank this Company

Ratings Breakdown

Price

Case by case basis
Undisclosed

Time in Business

total # of years
1998

F

Services

Variety of services offered
6/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
None

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
No

Number of Reviews

User reviews here on BDC
0
Our Score
9.4
User Score
8.9
Rank this Company

Ratings Breakdown

Price

flat fee, paid monthly
$2,500-3,000

Time in Business

total # of years
1997

A+

Services

Variety of services offered
10/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
257