Wall and Associates Overview
With the help of on staff tax attorneys, enrolled agents, and CPA’s, the company has enough experience and knowledge to provide assistance with a variety of tax issues, including but not limited to: liens, levies, penalties, seizures, and garnishments.
Wall and Associates has been in business since 1982 and has helped thousands of taxpayers over the years. Their combined experience has helped lay a solid foundation that will benefit future clients, and their professionals have the experience and knowledge necessary to provide the appropriate assistance. Other benefits of their business model includes:
Wall & Associates represents both individuals and businesses. Along with this, the company has experience with issues facing foreign taxpayers and estates.
Wall & Associates has a variety of tax professionals on staff, including but not limited to attorneys, enrolled agents, and CPA’s. This allows them to successfully deal with any issue that a client may be facing.
In the past five years alone, the company has saved taxpayers approximately $100 million.
No Hidden Fees:
There are no hidden charges. Furthermore, the company provides a flexible payment arrangement for those who need it.
The company is authorized to practice before taxing authorities in all 50 states, as well as the IRS.
The professionals at Wall & Associates know what it takes to successfully communicate and negotiate with the IRS and other taxing authorities. While some companies may be intimidated by IRS Offer Specialists, the same does not hold true for this company. It is this approach that can be the difference between success and failure.
All in all, Wall & Associates has the experience, knowledge, and service range necessary to provide almost everybody in need with a high level of service. Add this to a free initial consultation and the ability to setup a payment arrangement and you have a company worth consulting with.
Despite the fact that Wall & Associates brings a lot to the table that will benefit their clients, you cannot afford to overlook some of the areas in which the company comes up short. Prospective clients should be aware of the following items prior to enrolling in the Wall and Associates program:
Poor Customer Service:
These complaints span a variety of categories, such as: advertising and sales issues, billing and collection issues, delivery issues, and problems with the product or service. While the company touts its service as being top notch, a call and live chat with the company turned up different results.
The customer service representative was unable and unwilling to answer the most basic questions, such as:
- What accreditations does the company hold?
- What is the process for speaking with a tax professional?
- Can you explain the pricing structure in more detail?
The inability to answer these basic questions may turn some people away, as they will not be confident in the company’s ability to provide quality service in the future.
There is some confusion as to where the company is located. It is a benefit that Wall & Associates has 10 locations. At the same time, it can be confusing for somebody who does not live in a city where the company is doing business.
A firm that has been in business as long as Wall & Associates is definitely doing something right. The issue, however, is its poor reputation and customer service experience.
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