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#41
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US Tax Shield

Business Started in 2010, A+ BBB Rating

Our Score
3.2
User Score
0.5

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Our Score
3.2
User Score
0.5
Rank this Company

Ratings Breakdown

Price

Case by case basis
Undisclosed

Time in Business

total # of years
2010

NR

Services

Variety of services offered
8/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
ABA

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
No

Number of Reviews

User reviews here on BDC
2

This Review is maintained by

Review Last Updated: June 29, 2016

US Tax Shield is one of the nation’s most recognized tax relief agencies having been featured on broadcasting networks such as CNN, CNBC, Bloomberg, ESPN, MSNBC, and Fox.

Rank Chart
Price (flat-fee)
Time in Business
Review

#1

$2,500-3,000
1997

#2

$2,000-5,000
2010

#3

$1,500-2,500+
2001

#41
us-tax-shield

Undisclosed
2010

The Good

A free, no obligation consultation is available in order to receive and analysis of the overall tax debt carried by each caller. Consultations are approximately 15 minutes in length and during this time, a certified representative will determine the best approach to handling some of the toughest tax cases for both individual tax payers and business owners.

US Tax Shield claims they provide unparalleled service when performing the initial interview to help determine not only the best plan of action, but to offer the best quote available. Pricing will be determined during the consultation, and they offer a Price Protection Guarantee – meaning there will be no hidden company costs, and the price quoted is guaranteed. We appreciate a company willing to provide this kind of guarantee, as well as making clear that these prices do not reflect filing fees, administrative costs, or actual tax payment or settlement amount paid to the IRS. Quoted prices are strictly to cover the price of their services.

The company provides a blog for interested consumers to gain insight to many tax related issues and solutions, although we cannot determine whether or not articles are updated as there are no dates associated with them.

Highlights to include when considering US Tax Shield:

  • Nationally recognized company
  • Free consultation
  • Price Protection
  • Claims lowest industry quotes
  • A+ BBB rating

The Bad

Although US Tax Shield employs individuals who hold nationally recognized and respected memberships and accreditations, collectively, the company does not hold them. While clients set up with these individual staff members may feel assured in their services, it would help build confidence with potential clients if the company went above and beyond to gain memberships and accreditations with organizations such as the NAEA, ASTPS, or the NATP.

Additionally, they offer 15 minute consultations; however, placing limits on the time to assess ones tax dilemma can lead consumers to find a company willing to take the time needed to dissect each unique burden. While consultations may be offered for a longer time frame, they would do well to make it clear.

Another concern is their lack of company transparency. They provide information on ways to help consumers, but do nothing to communicate who they are, what they’re about, and why consumers should feel at ease when considering their services. An “About Us” section would be helpful. Instead, it seems they take on more of a sales approach.

The Bottom Line

US Tax Shield has been around since 2000 and has become nationally recognized since. They have logged resolutions for thousands of clients and are very conscious of protecting their reputation in the tax relief industry. Their experienced staff and A+ BBB rating are additional highlights. While their lack of associations and limited consultation are concerning; overall, we recommend taking advantage of the consultation to determine if they can handle your unique tax needs.

Price

Pricing is based case to case.  There is no way to calculate an accurate fee without doing a full review of each respective client. There is no percentage rate applied to fees. Unlike other tax relief companies we have spoken with, US Tax Shield does not use the two-phase model. Charges are based on an assessment by a legal review team as to how much work resolving the case will entail. Each Service Agreement is customized for the client. Once a price is quoted, their “Price Protection Guarantee” holds the line on any additional charges above the quoted fee.  “No surprise fees – Your quoted fee amount and Price Protection Guarantee is included in your Service Agreement.” Then there’s the small print at the bottom of their web page: Price guarantee covers only our service fee and does not include any filing fees, administrative cost, or actual tax payment or settlement amount to be paid to the IRS to resolve your issue.

Each case varies. For the most accurate pricing information, contact this company.

Minimum Tax Debt Accepted

The minimum tax liability US Tax Shield will work with is $10,000.

Time In Business

The business started on July 19, 2000 per state filing.

BBB Rating

U.S. Tax Shield has been accredited with the BBB since 2009 and has received an ‘A+’ rating. 32 complaints have been filed and closed in the past 3 years with 11 of the complaints closed in the past 12 months. 25 of the complaints have been filed under “Problems with Product/Service,” and the BBB determined the company made a good faith effort when addressing and resolving issues.

Types of Services Available

US Tax Shield brings consumers tax relief by offering these services:

 

  • Offers In Compromise (OIC)
  • Installment agreements
  • Release of wage and bank levies
  • Innocent spouse relief
  • Penalty abatements
  • High dollar liabilities
  • Foreign bank account reporting issues
  • Payroll tax resolution
  • Audit appeals
  • Tax debt resolution
  • Tax settlement
  • Back tax issues

CPA on Staff

Yes

Tax Attorney on Staff

Yes

Professional Associations

They have members of the American Bar Association (ABA) on their staff.

Enrolled Agent on Staff

Yes

Free Consultation

A free consultation and tax analysis is offered, but it is limited to fifteen minutes.

Refund Policy

Unable to find

Up-Front Fees

There are no up front fees. As explained to us by the telephone rep, in order to maintain their rating with BBB they preserve their reputation by customizing fees to respective clients after a full review, asking nothing up front. “That’s how we ensure we can maintain our operation.”

Contact Information

E-Mail:

[email protected]

Address:

Headquarters: 

17328 Ventura Blvd #169

Encino, CA 91316-3904

Other Offices:

233 S. Wacker Drive 84th FL
Chicago, IL 60606-6306

or

805 St. Mary Street
Thibodaux, LA 70301

There are also offices in Dallas, Houston, Atlanta, New York, San Francisco and Los Angeles.

Business Hours:

6 am to 6 pm Pacific Time; The company may add some Saturday hours closer to tax season.

Special Note:

For those consumers who would really like to learn in detail about established standards for tax resolution companies, we have found on-line a document from the AICPA, the American Institute of Certified Public Accountants. The Statement on Standards is a 32-page guide in .pdf format for CPAs to follow when employing best practices while working with taxpayer clients. It may be found here: AICPA Guide

 

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2 US Tax Shield Reviews

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  1. User Score
    1
    April 15th, 2015 Brooklyn, NY
    1 people found this review helpful!
    I’ve used US TAX SHIELD for a 26,000.00$$ IRS debt…They got me into a payment plan, but for the full amount. I could’ve easily did the same thing and save the 3500.00 fee they wanted. Now that my salary is reduced I have constantly been calling them to see if they can lower my payment or reduce the 26K…they have never once gotten back to me. They basically hung me out to dry and fend myself with the IRS.-
    Read More
  2. User Score
    0
    January 29th, 2015 Memphis, TN
    1 people found this review helpful!
    I WENT TO TAX SHIELD IN MEMPHIS, TN, IN 2013 TO FILE MY 2012 TAXES AND I WAS HAPPY WITH THEM AT THE TIME. SO I RETURN TO THEM 2014 TO FILE MY 2013 TAXES, AND IT WAS NOTHING LIKE MY FIRST TIME BEING THERE. ONCE I FILE THEY KEPT GETTING MY DEPENDED WRONG SO I TOKE HIM OFF. AFTER TALKING TO THE MANAGER AT THE STORE ( THE ONE ON AUSTIN PEAY) HE PROMISE ME THAT MY PREPARE FEES WOULD BE LOWER. LATER I HAD TO DO AN AMENDED RETURN AND I WENT BACK TO SEE IF I COULD GET IT DONE THERE BEFORE THE DEADLINE. ALMOST EVERYTHING WAS GONE AND THE ONLY PERSON THERE WAS THE STORE MANAGER. I TALKED TO HIM ABOUT WHAT I NEED DONE AND I ALSO TOLD HIM THAT THE FEES THAT WAS TO BE TAKING OFF WAS NOT. HE ASK WHAT FEES AND I TOLD HIM ONE FROM THE LETTER I BROUGHT IN AND THE CARD THAT THE YOUNG LADY GIVE ME, WHICH TOTAL TO BE $125 DOLLARS OFF. HE SAID THAT HE WAS GOING TO TAKE OF IT AND I SAID OK. THIS IS THE SAME MANAGER THAT I DID A VIDEO FOR THE YEAR BEFORE BECAUSE ANOTHER TAX SERVICE WAS USING THE NAME AND THE SAME FORMS AND WASN’T SUPPOSE TO BE USING THEM. ANYWAY AS OF NOW MY AMENDED RETURN WAS SENT TO TAX SHIELD ACCOUNT SAYING THAT I OWN THEM FROM FILING MY TAXES. WHEN THEY FILE MY TAXES THEY GOT A CHECK FOR OVER $600 ONCE I ASKED ABOUT THAT CHECK HE SAID THAT THEY GOT IT AND THAT I DIDN’T OWN THEM. NOW AFTER WAITING ON MY AMENDED THEY ARE SAYING I OWN THEM AND THAT MY TAX MONEY WENT TO THERE ACCOUNT WHICH WAS $174. HOW IS IT THAT I OWN THEM WHEN FOR ONE HE NEVER DID TAKE OFF THE FEES FROM THE LETTER NOR THE CARD. FOR TWO ONCE THE RETURN HAD TO BE DONE OVER HE DID NOT LOWER THE FEES LIKE HE SAID THAT HE WAS GOING TO DO. SO WHAT I’M TRYING TO FIND OUT IS THAT WHAT DO I NEED DO TO GET MY AMENDED RETURN AND TO NOT STILL OWN THEM MONEY AS THEY SAY I DO. I CALLED ON THE 24TH OF JANUARY TO GET SOMEONE TO HELP ME I TALKED TO A MONIQUE TWICE. FIRST TIME SHE HUNG UP ON ME SAYING THAT SHE WAS TRANSFARING OVER TO THE OTHER STORE. I CALL BACK AND TALK TO A DOMIQUE AND SHE SAID THE SAME THING AND THE SAME THING HAPPEN. SO I CALL BACK AND GOT MONIQUE AND TALK TO HER AGAIN AND SHE PROMISE ME THAT SHE WOULD CHECK INTO IT AND CALL ME BACK BUT SHE NEVER HAVE. SO CAN I PLEASE GET SOME HELP FROM SOMEBODY ABOUT MY CASE SO I CAN KNOW THAT WHEN I FILE IT WON’T GO TO THEM LIKE THE PAPERS ARE STATING.
    Read More

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Our Score
3.2
User Score
0.5
Rank this Company

Ratings Breakdown

Price

Case by case basis
Undisclosed

Time in Business

total # of years
2010

NR

Services

Variety of services offered
8/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
ABA

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
No

Number of Reviews

User reviews here on BDC
2
Our Score
9.4
User Score
8.9
Rank this Company

Ratings Breakdown

Price

flat fee, paid monthly
$2,500-3,000

Time in Business

total # of years
1997

A+

Services

Variety of services offered
10/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
257