For being a newbie in the tax industry, Tax Group Center offers some unique tax relief services not common in this industry. The first is the Employer Tax Service (ETS) program. For employers who wish to help employees who are stressed by difficult tax problems, TGC offers a company discount. There is no cost to employers who wish to enroll in the ETS Program and their employees will receive 30% off tax service fees.
Additionally, they offer a unique service called the Freedom of Information Request (FIR). This is a service that allows customers to make IRS or state revenue inquiries through the TGC based on the Freedom of Information Act (FIA) without drawing too much unwanted attention on themselves. Customers are given the chance to feel they are doing something positive about a potentially tough situation without undue exposure to tax authorities.
Tax consultants are available to help determine the potential client’s financial situation and to determine qualification. Taxpayers with less than $5,000 in debt will not qualify for their programs, although we appreciate this company lowering the amount from the industry standard, which is held around $10,000.
When it comes time to pricing, clients will be assess a flat fee which will be outlined in the service agreement. As many companies in this industry claim, fees cannot be quoted until they have a clear idea and method of resolution. We recommend inquiring about any additional future fees, as some companies have a habit of charging several thousand more after a few months of working on the case.
TGC has a fully staffed team of CPA’s, Tax Attorney’s, Enrolled Agents and Certified Tax Consultants and practice around their 3 S System which includes Service, Solution and Success. Everything they do as a business is held to their 3 S System standard, including their 24/7 hours of operation.
This company has done quite well in offering educational materials and resources for consumers to fill up on such as articles (although they are outdated from 2013), tax forms, glossary, and an FAQ page with useful information.
Highlights to include when considering Tax Group Center:
- Enrolled Agents, Tax Attorney’s, and CPA’s on staff
- Many accreditations including NAEA, AICPA, NATP and ASTPS
- Free Consultation
- Refund Policy
- $5,000 minimum
- 24/7 hours of operation
Our first concern with Tax Group Center lies within their C rating from the Better Business Bureau and lack of accreditation. It’s almost imperative for companies in this industry to maintain an A or better rating with minimal complaints because, often times, there is already a lack of trust due to the amount of money required upfront. When the rating is high and complaint volume is low, it helps ease the mind of the consumers backed in a financial corner.
The company staffs Tax Attorney’s and due to this, we would like to see them reach out to gain a membership with the American Bar Association. This would serve as another method to reduce stress from potential clients.
In addition, they have failed to keep up to date on their offering of educational tools and resources. They have a Twitter account; however, posts haven’t been updated since the beginning of 2014.
The taxpayer’s profile must be complete so that Tax Group Center has a clear idea of how much work will be involved before a fee for service is quoted. The Service Agreement will have a flat fee – not hourly – based on TGC’s estimate of the workload involved to bring the case to resolution. It was the same for bookkeeping services and tax preparation – costs for both are dependent upon the complexity of individual cases. TGC will perform a Freedom of Information Request free of charge without obligation on the client’s part to use any of TGC’s other services.
Tax Group Center large number of services to its customers which include:
- Installment Agreements (IAS)
- Offers in Compromise (OIC)
- Penalty Abatement
- Currently Not-Collectible (CNC)
- Innocent Spouse Relief
- IRS Expiration of Statutes (CSED or Collection Statute Expiration Date)
- Tax Audit Appeals
- Tax levies and liens
- Unpaid payroll taxes
- Unfiled returns
- Wage garnishments
- Tax preparation
- Monthly bookkeeping services for small businesses
- Employer Tax Service Program (ETS)
- Freedom of Informant Request (FIA)
- Tax Preparation
- Bookkeeping Services
- Merchant Account Services
This company required consumers to hold a minimum of $5,000 in tax debt in order to qualify for any of its programs.
About Tax Group Center
Tax Group Center strives to focus on a 3 S system – Service, Solution, and Success. The company is comprised of tax and financial professionals including CTEC certified tax consultants, enrolled agents, tax attorneys, and CPAs. The company is headquartered in California but offers its services to clients all over the nation.
The services of Tax Group Center are available in all 50 states.
Phone: (877) 939-2371
Email: [email protected]
South Office (Headquarters):
Tax Group Center
5010 Parkway Calabasas, Suite 110
Calabasas, CA 91302
Tax Group Center
3591 E. 3rd Ave., Suite 106
Post Falls, ID 83854
Phone lines are open 24 / 7, with a live representative available always. On the weekends and evening, though, you may get a message service operator who will ask for contact information, and a brief outline of the tax problem. The caller is then told that a tax specialist will get back to them.
Time In Business
They have a C rating. The BBB notes that there are “no significant government actions” against the firm. The reasons cited for the rating are the relatively short time in business – just under three years as of this writing – and complaints against them. The company has failed to respond to one of the complaints.
CPA on Staff
Tax Attorney on Staff
Associations include American Society of Tax Problem Solvers (ASTPS), National Association of Enrolled Agents (NAEA), National Association of Tax Professionals (NATP) and The American Institute of Certified Public Accountants (AICPA). The CTEC is a more local organization – this stands for California Tax Education Council. CTEC registers tax preparers who have successfully completed the qualifying and continuing education requirements of the State of California.
Enrolled Agent on Staff
Refund policies are stated in the Service Agreements and would depend upon individual cases.
Representatives have told us that there are no up-front fees.
Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.