The Good
- Unique services
- Flat fee
- Great team
- Educational tools and resources
Unique Services
For being a newbie in the tax industry, Tax Group Center offers some unique tax relief services not common in this industry. The first is the Employer Tax Service (ETS) program. For employers who wish to help employees who are stressed by difficult tax problems, TGC offers a company discount. There is no cost to employers who wish to enroll in the ETS Program and their employees will receive 30 percent off tax service fees.
Additionally, they offer a unique service called the Freedom of Information Request (FIR). This is a service that allows customers to make IRS or state revenue inquiries through the TGC based on the Freedom of Information Act (FIA) without drawing too much unwanted attention on themselves. Customers are given the chance to feel they are doing something positive about a potentially tough situation without undue exposure to tax authorities. Tax consultants are available to help determine the potential client’s financial situation and to determine qualification.
Flat Fee
When it comes time to pricing, clients will be assess a flat fee which will be outlined in the service agreement. As many companies in this industry claim, fees cannot be quoted until they have a clear idea and method of resolution. We recommend inquiring about any additional future fees, as some companies have a habit of charging several thousand more after a few months of working on the case.
Great Team
TGC has a fully staffed team of CPA’s, Tax Attorney’s, Enrolled Agents and Certified Tax Consultants and practice around their three S System which includes Service, Solution and Success. Everything they do as a business is held to their three S System standard, including their 24/7 hours of operation.
Educational Tools and Resources
This company has done quite well in offering educational materials and resources for consumers to fill up on such as articles (although they are outdated from 2013), tax forms, glossary, and an FAQ page with useful information.
The Bad
- American Bar Association
- Educational tools and resources
American Bar Association
The company staffs Tax Attorney’s and due to this, we would like to see them reach out to gain a membership with the American Bar Association. This would serve as another method to reduce stress from potential clients.
Educational Tools and Resources
In addition, they have failed to keep up to date on their offering of educational tools and resources. They have a Twitter account; however, posts haven’t been updated since the beginning of 2014.
The Bottom Line
Tax Group Center provides customers with good variety of services and dedication to customers with their three S System. Their long list of accreditations leads us to recommend taking advantage of their free consultation. Keep in mind, however, they have a history of complaints and company name changes throughout time suggesting they have failed in alternate attempts of providing tax resolution services. Overall, we suggest taking a look at some of our top recommend tax companies to find out if they may be able to resolve your tax needs.
Pricing
The taxpayer’s profile must be complete so that Tax Group Center has a clear idea of how much work will be involved before a fee for service is quoted. The Service Agreement will have a flat fee – not hourly – based on TGC’s estimate of the workload involved to bring the case to resolution. It was the same for bookkeeping services and tax preparation – costs for both are dependent upon the complexity of individual cases. TGC will perform a Freedom of Information Request free of charge without obligation on the client’s part to use any of TGC’s other services.
Services
Tax Group Center large number of services to its customers which include:
- Installment Agreements (IAS)
- Offers in Compromise (OIC)
- Penalty Abatement
- Currently Not-Collectible (CNC)
- Innocent Spouse Relief
- IRS Expiration of Statutes (CSED or Collection Statute Expiration Date)
- Tax Audit Appeals
- Tax levies and liens
- Unpaid payroll taxes
- Unfiled returns
- Wage garnishments
- Tax preparation
- Monthly bookkeeping services for small businesses
- Bankruptcy
- Employer Tax Service Program (ETS)
- Freedom of Informant Request (FIA)
- Tax Preparation
- Bookkeeping Services
- Merchant Account Services
Minimum Debt
Undisclosed
About Tax Group Center
Tax Group Center strives to focus on a three S system – Service, Solution, and Success. The company is comprised of tax and financial professionals including CTEC certified tax consultants, enrolled agents, tax attorneys, and CPAs. The company is headquartered in California but offers its services to clients all over the nation.
States Available
The services of Tax Group Center are available in all 50 states.
Contact Information
Phone: (877) 939-2371
Email: [email protected]
Address:
South Office (Headquarters):
Tax Group Center
5010 Parkway Calabasas, Suite 110
Calabasas, CA 91302
North Office:
Tax Group Center
3591 E. 3rd Ave., Suite 106
Post Falls, ID 83854
Business Hours:
Phone lines are open 24 / 7, with a live representative available always. On the weekends and evening, though, you may get a message service operator who will ask for contact information, and a brief outline of the tax problem. The caller is then told that a tax specialist will get back to them.
Time In Business
2008
CPA on Staff
Yes
Tax Attorney on Staff
Yes
Professional Associations
Associations include American Society of Tax Problem Solvers (ASTPS), National Association of Enrolled Agents (NAEA), National Association of Tax Professionals (NATP) and The American Institute of Certified Public Accountants (AICPA). The CTEC is a more local organization – this stands for California Tax Education Council. CTEC registers tax preparers who have successfully completed the qualifying and continuing education requirements of the State of California.
Enrolled Agent on Staff
Yes
Free Consultation
Yes
Refund Policy
Refund policies are stated in the Service Agreements and would depend upon individual cases.
Up-Front Fees
Representatives have told us that there are no up-front fees.
Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.
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User Score01 people found this review helpful!THE IRS WILL PROVIDE YOU A TRANSCRIPT OF YOUR ACCOUNT YOU CAN SEE WHO’S BEEN CALLING REGARDING YOUR ACCOUNT AND IF ANY DOCUMENTS BEEN RECEIVED ALONG WITH FAX DOCUMENTS. THAT HOW I FOUND OUT I BEEN SCAMMED. THEY HAVE FORMER EMPLOYEES ON GLASSDOOR STATING THE ARE SCAMMERS. I spent 5K for them to help me negotiate my taxes after they completed my taxes and I mailed them in now I can’t get the same Stacy or her helper Jessica on the phone. I use to correspond with Jessica via emails all the time now she is saying she not my rep and someone will contact me but for the entire year she have been the only one that I have spoken to. Beside her coworker Justin who tried to scam 1500 out of me to negotiate one year for me. They have not reached out the the IRS to negotiate my taxes and now she saying my state taxes is not part of my contract but my contract doesn’t say state or Federal. It’s truly unfair, I do HR FOR A LIVING AND I CAN’T IMAGINE SCAMMING FOLKS AND NOT LOSING SLEEP . MY HEART IS BROKE AND IRS IS TELLING ME THAT TAX GROUP HAS PLENTY OF VICTIMS THAT HAVE BEEN SCAMMED.Was this review helpful? YesRead More
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User Score100 people found this review helpful!WITHOUT THE HELP OF MISHA J. I WOULD STILL BE IN A TAX NIGHTMARE.SHE LISTENED TO MY PROBLEM,WORKED PROFESSIONALLY,AND WITH CARE THAT I CAN
ONLY GIVE HER THE HIGHEST RECOMMENDATION POSSIBLE,SHE SHOULD BE THE
CEO OF HER COMPANY,BELIEVE ME SHE COMMUNICATES FOR YOU.Was this review helpful? YesRead More -
User Score01 people found this review helpful!I used Tax Group Center in 2011. After a year they did resolve my issue. Fast forward to 2017. I hired them to resolve a new issue. I was contacted by Jennifer S. She was not particularly nice. But it was fine. I used them before, I had no reason to think the service had changed. I made two payments over two months totaling 1500.00 In the meantime I called and emailed repeatedly. Not one return call. The irs issue a wage garnishment order. To make a long story short. Jennifer S. had the nerve to call me for a third payment. Not at all acknowledging my previous emails or phone calls. She hung up on me when I told her I hired another company. I called back and asked for a refund. She said I will receive zero refund and hung up again. I called again and she said Im not entitled to a refund and to stop calling. How can I not be entitled to a refund when there were no services provided. I recorded all our conversations if anyone would like to hear how ridiculous this woman is. I actually don’t blame TGC. This review is for Jennifer S. Her assistant Kandace seems like a nice person. But Jennifer is doing a disservice to your company. I plan on forwarding these recordings to any entity that will listen.If this stops one person from signing up with TGC then I’ll feel accomplished. What company takes advantage of people who ask for help and steal their hard earned money? Jennifer is the definition of a thief. She tried to run my card for 1000.00 without my permission. Fortunately I expected this and cancelled the card. And she thinks I’m not getting a refund for what I’ve paid. That shows how remedial she is. Just don’t give these people your money.Was this review helpful? YesRead More
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User Score02 people found this review helpful!BEWARE. This company just wants to suck you dry of money. I hired them to get help with a tax issue. I was in a bad place emotionally and finciallyy. They ended up using that to there advantage because i was desperate for help and Lorne B. and Jen S. STOLE money from me and took it from myy famaly and kids pretty much! I found a picture online of lorne b. and he just looks like a bad person! They never did ANY work and they ripped me off for over $10,000! STAW AWAY. I hope this helps someone and now i have to look for a new company that can hopefully help me!Was this review helpful? YesRead More
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User Score91 people found this review helpful!The Tax Group was very helpful and successfully helped me with my problems with the IRS. The issue took awhile to get resolved but in the end they resolved the problem. They were always available when I had questions and walked me through the whole process.Was this review helpful? YesRead More
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User Score70 people found this review helpful!I’d like to thank Kori D for helping me out in the few days that we meet. She was outstanding and Extremely professional and courteous. I’m glad that they have People like her working for this company, she’s one of the great ones.
Thank you Kori D
From J.HolmesWas this review helpful? YesRead More -
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User Score101 people found this review helpful!Man oh Man I have to say this organization is something else. Normally I don’t answer unknown phone calls but I have to say on that particular day I decided to answer it and it was The Tax Group Center calling me soliciting their services..As with any phone solicitation you’re always a little skeptical about trusting people with your personal info. But somehow I did. I’m very proud to say that answering that call in 2013 has changed my life. I feel as if a major cloud has been lifted from over my head and that I could move on with my life. These people have worked very hard on my complicated case but made it happened…..I GIVE THEM 5 STARS OUT OF 5… Thank You very much Dean B, Minji K , and Anna A.Was this review helpful? YesRead More
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User Score04 people found this review helpful!The Tax Group took me for approx $7000.00, they would never return my calls,never kept me posted on the progress of my case, at first they assured me my case would be resolved and they would be able to settle with IRS. Bottom line they are a bunch of scammers. LOOK at their contract. I should have reviewed them 1st. I still have my problems with IRS plus I’m out the money. How do they stay in business.Was this review helpful? YesRead More
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User Score05 people found this review helpful!They totally scammed me and I’m looking for legal representation to pursue getting thousands of dollars they stole from me. Not only am I out of that money but not one red cent has been forgiven from tax debt. I’m even pursuing the,radio stations that advertise for this company. I feel sooooo taken..Was this review helpful? YesRead More
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User Score18 people found this review helpful!i would never recommend the TAX GROUP CENTER for anyone i love. this process of representing the client to reduce their tax liability through a compromise with the IRS and State is a joke!!!
after they dragged their feet for the 1st few months and did nothing but let me call over and over, they then put me on the clock to resend paperwork that i had already sent. in addition, they asked for other papers, which included my current taxes which had to be finished. when i was a week late with sending in the packet of info, they told me i had to pay more money because the case had been closed. i refused to pay any additional money since i have received absolutely no service from them for the $1500 i had already sent. if i had time and money i would sue them for my money, but im burying my head and moving on instead. its a shame that people actually make a living ripping folks off.Was this review helpful? YesRead More -
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User Score014 people found this review helpful!This company is a scam. They get you to sign the contract and then come back and say you need to give them more money. If you don’t, they don’t do any work until you agree to give them more.
As far as being nice, they are hot-tempered and like to curse at their clients. It’s over a year, and I am still trying to get my money back from American Express!
Was this review helpful? YesRead More
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