Community Tax, LLC takes care of its customers—each client has a state licensed attorney, a legal assistant and a case manager assigned to his or her specific case in order to keep communication and settlement efforts cohesive and efficient. They guarantee a response to all client phone calls and emails within 24 hours and they care enough about their clients to cater payment options to each client’s unique financial circumstances.
A free consultation is offered where a team of tax professionals is ready to help consumers discover the best and most affordable option for their tax dilemma. Whether consumers are simply seeking a company dedicated to getting tax returns prepared, or businesses seeking bookkeeping services, Community Tax representatives are available to go in depth and implement a resolution.
Clients will be assessed a flat-fee for the investigative services performed prior to determining which plan of action to take. After the initial investigation, an additional flat-fee is charged to cover costs allowing representatives to follow through to program completion. Company representatives have said they simply will not provide estimates due to the nature of each dispute, as it would be “irresponsible to provide such an estimate.” We appreciate this type of honesty from corporations, although a little more transparency in their pricing structure would help consumers feel rest assured their case will be handled with integrity. CTAX has also implemented a refund policy for consumers feeling uneasy about the lack of pricing information. If clients wish to back out, they have a couple of days to do so, in which a full refund of the up-front costs will be given. Afterword, clients may receive a partial refund on services not rendered; however, it’s important to keep in mind on any work they have completed, even the simplest of tasks, clients will not be issued a refund.
Within their impressive list of tax resolutions, the company does well to provide resources and educational articles to help the everyday tax payer achieve awareness and in-sight to all things tax related. In addition, CTAX provides an array of active social media accounts extending their knowledge base toward the general public.
Highlights to consider with Community Tax include:
- A+ BBB rating
- Affiliations with AICPA, ASTPS, NATP, ABA, NSTP, & NATRC
- Flat-fee pricing
- No minimum debt
- Educational resources and material
- Active social media presence
Founded by attorneys and bankers in 2010, this is a pretty young company amidst more experienced competitors. If you live in Colorado, North Dakota, or West Virginia, you’ll need to look elsewhere for your tax relief needs, as they only extend their services to consumers across 47 states.
When it comes to pricing, we appreciate those companies offer a flat-fee. This leaves little room for opportunities to impose additional or hidden costs, although we would like to see CTAX do more to offer some transparency concerning flat-fees; for example, what is the flat-fee for investigative services performed before taking action, or fees for filing tax returns? We understand each case is unique, but for preliminary services, even a broad range would help ease the minds of tax burdened consumers.
As with every tax settlement company, rates are not posted on their website. However, a company representative told us they have a flat fee that is typically $2,500 to $3,000. Actual pricing depends on the amount of work to be completely (i.e. payment plan vs. settlement and number of unfiled returns).
While the company does not advertise on its website how much its services will cost, a representative said a typical settlement will cost you $2,500 – $3,000 when we asked.
Community Tax offers resolution options for these problems with the IRS:
- Tax liens
- Tax levies
- Wage garnishments
- Tax penalties and interest
- IRS audits
- Unfiled tax returns
- Investigations for tax levies and liens
The CT staff is experienced in implementing the following services:
- Audit representation and reconsideration
- Reducing tax liability
- Investigations for tax levies and liens
- Negotiating penalty abatement
- Settling back tax debt
- Amending tax returns
- Offer in Compromise (OIC)
- Hardship and Complex Installment Agreements
- Currently Non-Collectible
- Bookkeeping services for businesses
- Tax preparation and payroll tax help
Community Tax does not require a minimum amount of debt to employ its services.
Community Tax has set out to create a new standard for the tax relief industry where the customer’s best interests come first. The company’s philosophy is that no client should pay full price for a service until they know what the options are and what kind of help can be expected. Community Tax offers tax professionals experienced in tax debt resolution, tax preparation, and bookkeeping/accounting.
States They Work In
Community Tax is available in 47 states across the country. The states excluded are: Colorado, North Dakota, and West Virginia.
Time In Business
6 years. They were founded in 2010.
They have a A+ rating with BBB. They have, however, responded and offered resolutions to all the complaints they have received in a reasonable manner.
CPA on Staff
Tax Attorney on Staff
Yes—ALL of the CTR negotiators are full-time, licensed tax attorneys.
They are members of American Society of Tax Problem Solvers (ASTPS), National Association of Tax Professionals (NATP), and members of their staff belong to the American Bar Association (ABA) and AIPCA.
Enrolled Agent on Staff
Yes, they have Enrolled Agents on staff.
Yes, they offer a free consultation, but just like most other tax relief companies, they can only help so much without detailed information and really digging into a clients problem. They can definitely give you good initial direction.
Client ability to get a refund varies. There is generally a 3-7 day period where the client is able to get a full refund for what he or she paid up-front. However, payment plans differ from person to person and refund options always depend on what work has already been done.
Community Tax Relief will not turn clients away because of their inability to pay large upfront fees. Staff will work with individuals to set up a payment plan that works for their unique financial situations.
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