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911taxrelief.com
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#17
911taxrelief.com

911TaxRelief.com

Excellent Up-Front Service, Variety of Services Offered

Our Score
4.8
User Score
1.0

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Our Score
4.8
User Score
1.0
Rank this Company

Ratings Breakdown

Price

Case by case basis
Undisclosed

Time in Business

total # of years
2010

A+

Services

Variety of services offered
7/10

CPA

CPA on staff?
No

Tax Attorney

Tax Attorney on staff?
No

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
1

This Review is maintained by

Review Last Updated: June 29, 2016

The Good

To ensure 911TaxRelief.com provides detailed attention to each case they take, this company actually limits the number of cases they take on each month. Like many other tax relief companies, 911 only enrolls customers who they know they can help to avoid wasting clients’ and company time.

Rank Chart
Price (flat-fee)
Time in Business
Review

#1

$2,500-3,000
1997

#2

$2,000-5,000
2010

#3

$1,500-2,500+
2001

#17
911taxrelief.com

Undisclosed
2010

A free no-obligation consultation is offered, and before charging taxpayers anything, 911 will do an investigation on cases, comparing the information given to them with IRS records. This full financial assessment allows potential clients the most accurate quote, as well as some insight to the best plan of action in order to resolve tax debt.

This tax relief firm practices the typical industry standard pricing matrix based on a flat fee. For taxpayers unable to come up with the cash to pay in full, 911 offers flexibility and works within clients budgets to come up with an affordable monthly payment arrangement. They treat clients as paid in full once the first payment is made and will continue working on cases; however, if payments are consecutively missed or alternate arrangements aren’t made prior to payment deadline the team will cease working on the case until payment is made or arranged.

Each case will be backed by a team of Federally Enrolled Agents able to assist on a multitude of tax issues, including appeals on initial rejected offers. Although the business has only been up and running for five years, the team has several years of dealing with IRS cases, collectively. Whether it’s releasing liens or levies, and ceasing wage garnishments, or handling 1040 and payroll taxes, this company aims to please.

In addition to their broad spectrum of services, they also offer a blog granting the general public access to informative articles, not only surrounding tax related information, but also general finance information and tips to live a financially independent life.

Highlights to include when considering 911TaxRelief:

  • Free Consultation
  • Low fees
  • Flexible payment plans
  • Services extended across 50 states
  • BBB accredited with A+ rating
  • 30-day, no questions asked refund policy

The Bad

While this young business staffs in-house enrolled agents, they don’t have tax attorney’s or CPA’s on staff. If cases require legal assistance or maybe some complex business assistance, such as accounting and bookkeeping for a larger business, lawyers and CPA’s would be a nice addition to the staff; however, this business offers services across the nation and EA’s are the only tax practitioners licensed by the Federal Government, allowing them the right to practice nationwide. Attorney’s and CPA’s are required to hold state licensing and practice only in the states where certification has been obtained.

Their refund policy concerns us because they lack transparency regarding the dynamics of the refund. Although it seems pretty straight-forward in saying “…for any reason you are unsatisfied within 30 days, a full refund will be granted, no questions asked.” This leaves a lot to the imagination. For example, are they going to start working knowing clients may be unsatisfied, or are they simply confident in their services? A little more transparency would go a long way in this case.

Additionally, their Service Agreement states that they cannot negotiate final terms with the IRS until the client’s account for services has been paid in full, which could be problematic for clients in desperate financial situations. This is, however, fairly common in the industry.

The Bottom Line

Tax relief can be a complicated pursuit, and all the tax experience in the world can’t guarantee total success with the IRS. 911TaxRelief.com offers services in all 50 states and a flexible payment plans, but overall we can’t fully recommend their services. Lack of CPA’s or Tax Attorney’s causes concerns for us, in addition to being such a young business. We suggest looking at our top recommended companies for tax relief needs.

Price

The price varies. 911’s service prices depend entirely on the nature of the tax problem you’re dealing with, taking into account the amount owed, the solutions available, and the effort needed to cooperate with the IRS. All of these factors are assessed to determine a flat fee before you are under any obligation with 911.

Minimum Tax Debt Accepted

 

This company requires taxpayers to have at least $10,000 in tax debt to qualify for their services. This is a somewhat standard minimum in the industry, and we appreciate a company is clear about this qualifying detail on their website, forms, and advertisements, encouraging those with less debt to contact the IRS themselves, which is also what we recommend.

Time In Business

They opened their doors in 2010.

BBB Rating

911TaxRelief has been accredited with the BBB since 2015 and has received an ‘A+’ rating. 12 complaints have been filed and closed within the past three years, with the majority filed under “Problems with Product/Service.”

Types of Services Available

The 911 tax agents are equipped to handle the following tax issues with the IRS:

  • Tax liens
  • Tax levies
  • Wage garnishments
  • Payroll tax problems
  • Unfiled tax returns
  • Trust fund recovery penalties
  • State tax problems
  • Penalty abatement
  • Installment agreement
  • Offer in Compromise

CPA on Staff

There are no in-house CPAs—their enrolled agents consult with CPAs as needed.

Tax Attorney on Staff

There are no in-house attorneys—their enrolled agents consult with tax attorneys as needed.

Professional Associations

They are members of the National Association of Tax Professionals (NATP) & The American Society of Tax Problem Solvers (ASTPS).

Enrolled Agent on Staff

Yes

Free Consultation

Yes, they offer a free consultation. They will dig into your case a bit before any payment. See “The Good” section for more details.

Refund Policy

911TaxRelief.com offers a 30 day money back guarantee, claiming if for any reason clients are unhappy with their services, they will refund the upfront fees – no questions asked.

Up-Front Fees

911 works around each client’s financial situation — just as the flat fee and payment plan vary from client to client, what is owed upfront depends on what the client and the company agree to, based on the proposed tax solution.

Contact Information

E-Mail:

[email protected]

Address:

10999 Riverside Dr.
Los Angeles, CA 91602

Business Hours:

Monday-Friday 8am-6pm PST

 

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1 911TaxRelief.com Reviews

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    1
    November 11th, 2015 Mililani, HI
    1 people found this review helpful!
    The worst service that I paid $1500 for in my life time. Every time I contacted them for help none was really given. My request for assistance was just moved from one person to another. Then when I talked to the new person they just gave me another pile of questions to provide answers for. I’d send them the information requested and then never receive and answer from them. I’d call and be transfer to another person. This went on for 6 months and I finally cancelled the service and paid the IRS all that they said I owed and the penalties. Find another company if you want help.
    Read More

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  • Most settlement companies have you create a separate "escrow" account where you will make monthly contributions over a certain amount of time to contribute to your settlement. Once there is a substantial amount of funds to show your creditors, the settlement company will try to negotiate a lower amount of debt.
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Our Score
4.8
User Score
1.0
Rank this Company

Ratings Breakdown

Price

Case by case basis
Undisclosed

Time in Business

total # of years
2010

A+

Services

Variety of services offered
7/10

CPA

CPA on staff?
No

Tax Attorney

Tax Attorney on staff?
No

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
1
Our Score
9.4
User Score
8.9
Rank this Company

Ratings Breakdown

Price

flat fee, paid monthly
$2,500-3,000

Time in Business

total # of years
1997

A+

Services

Variety of services offered
10/10

CPA

CPA on staff?
Yes

Tax Attorney

Tax Attorney on staff?
Yes

Associations

Professional Association Members
Yes

Enrolled Agent

Certified by U.S Government
Yes

Refund Policy

Is there a refund policy?
Yes

Number of Reviews

User reviews here on BDC
257