To ensure 911TaxRelief.com provides detailed attention to each case they take, this company actually limits the number of cases they take on each month. Like many other tax relief companies, 911 only enrolls customers who they know they can help to avoid wasting clients’ and company time.
A free no-obligation consultation is offered, and before charging taxpayers anything, 911 will do an investigation on cases, comparing the information given to them with IRS records. This full financial assessment allows potential clients the most accurate quote, as well as some insight to the best plan of action in order to resolve tax debt.
This tax relief firm practices the typical industry standard pricing matrix based on a flat fee. For taxpayers unable to come up with the cash to pay in full, 911 offers flexibility and works within clients budgets to come up with an affordable monthly payment arrangement. They treat clients as paid in full once the first payment is made and will continue working on cases; however, if payments are consecutively missed or alternate arrangements aren’t made prior to payment deadline the team will cease working on the case until payment is made or arranged.
Each case will be backed by a team of Federally Enrolled Agents able to assist on a multitude of tax issues, including appeals on initial rejected offers. Although the business has only been up and running for five years, the team has several years of dealing with IRS cases, collectively. Whether it’s releasing liens or levies, and ceasing wage garnishments, or handling 1040 and payroll taxes, this company aims to please.
In addition to their broad spectrum of services, they also offer a blog granting the general public access to informative articles, not only surrounding tax related information, but also general finance information and tips to live a financially independent life.
Highlights to include when considering 911TaxRelief:
- Free Consultation
- Low fees
- Flexible payment plans
- Services extended across 50 states
- BBB accredited with A+ rating
- 30-day, no questions asked refund policy
While this young business staffs in-house enrolled agents, they don’t have tax attorney’s or CPA’s on staff. If cases require legal assistance or maybe some complex business assistance, such as accounting and bookkeeping for a larger business, lawyers and CPA’s would be a nice addition to the staff; however, this business offers services across the nation and EA’s are the only tax practitioners licensed by the Federal Government, allowing them the right to practice nationwide. Attorney’s and CPA’s are required to hold state licensing and practice only in the states where certification has been obtained.
Their refund policy concerns us because they lack transparency regarding the dynamics of the refund. Although it seems pretty straight-forward in saying “…for any reason you are unsatisfied within 30 days, a full refund will be granted, no questions asked.” This leaves a lot to the imagination. For example, are they going to start working knowing clients may be unsatisfied, or are they simply confident in their services? A little more transparency would go a long way in this case.
Additionally, their Service Agreement states that they cannot negotiate final terms with the IRS until the client’s account for services has been paid in full, which could be problematic for clients in desperate financial situations. This is, however, fairly common in the industry.
The price varies. 911’s service prices depend entirely on the nature of the tax problem you’re dealing with, taking into account the amount owed, the solutions available, and the effort needed to cooperate with the IRS. All of these factors are assessed to determine a flat fee before you are under any obligation with 911.
Minimum Tax Debt Accepted
This company requires taxpayers to have at least $10,000 in tax debt to qualify for their services. This is a somewhat standard minimum in the industry, and we appreciate a company is clear about this qualifying detail on their website, forms, and advertisements, encouraging those with less debt to contact the IRS themselves, which is also what we recommend.
Time In Business
They opened their doors in 2010.
911TaxRelief has been accredited with the BBB since 2015 and has received an ‘A+’ rating. 12 complaints have been filed and closed within the past three years, with the majority filed under “Problems with Product/Service.”
Types of Services Available
The 911 tax agents are equipped to handle the following tax issues with the IRS:
- Tax liens
- Tax levies
- Wage garnishments
- Payroll tax problems
- Unfiled tax returns
- Trust fund recovery penalties
- State tax problems
- Penalty abatement
- Installment agreement
- Offer in Compromise
CPA on Staff
There are no in-house CPAs—their enrolled agents consult with CPAs as needed.
Tax Attorney on Staff
There are no in-house attorneys—their enrolled agents consult with tax attorneys as needed.
They are members of the National Association of Tax Professionals (NATP) & The American Society of Tax Problem Solvers (ASTPS).
Enrolled Agent on Staff
Yes, they offer a free consultation. They will dig into your case a bit before any payment. See “The Good” section for more details.
911TaxRelief.com offers a 30 day money back guarantee, claiming if for any reason clients are unhappy with their services, they will refund the upfront fees – no questions asked.
911 works around each client’s financial situation — just as the flat fee and payment plan vary from client to client, what is owed upfront depends on what the client and the company agree to, based on the proposed tax solution.
10999 Riverside Dr.
Los Angeles, CA 91602
Monday-Friday 8am-6pm PST
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