As the name suggests, National Settlement Services offers debt settlement programs for consumers under economic hardship, helping them to reduce the total amount of debt owed to their creditors. They assist in relieving clients of harassing creditor calls and have established professional relationships with some the nation’s leading creditors.
National Settlement Services provides a gateway for consumers under the crushing weight of unsecured debt to realize financial freedom. To begin the process, consumers are offered a free consultation where a debt relief evaluation will assess the financial hardship of consumers and determine qualification. Once enrolled into the program, clients will be required to set up a trust, or Special Purpose Account, with Global Client Solutions where a monthly predetermined amount of money is saved. Funds accumulated in the account will be used to begin the negotiation process. When clients agree upon an amount, the company will require their service fee, which is higher than many of the leading industry competitors at 35 percent of the total amount of saved in settlement.
We like that this company has established strong professional relationships with some of the nation’s largest and most reputable creditors. This gives negotiators a little more leverage when it comes down to overall debt reduction.
In addition, clients are able to access their personal accounts via an online client portal. A private pin number will be given upon enrollment enabling clients to track the settlement progress and communicate directly with their financial consultant.
Highlights to this company include:
- Free consultation
- Online Dashboard
- $5,000 minimum enrollment
We have a few concerns with this company beginning with their lowly score with the BBB, rated at C+. Many of the complaints are due to mailings the company sent out with consumers’ private information listed on a post card such as name, total amount of debt consumers were in, on top of who the creditor is. It seems more like a risky tactic to take when reaching out to a customer base. We would like to see them show a little more consumer privacy and reduce the total amount of “junk-mail” they send out.
Their service fees are higher than many of the industry leader, ringing in at 35 percent of the total amount of debt “saved.” Representatives were sure to clearly state the fee was on the amount saved, although an example they gave us was, “If you enroll $10,000 then our fee would be $3,500,” which indicates their fee at 35 percent of the total amount of debt enrolled. This lack of clear pricing helps us point our visitors into a different direction.
We would like to see this company do more for clients in terms of educational resources. They have none to offer at this time.
35% of the total debt you settle for, on top of paying for your settlements.
There are no upfront fees to get started, only a free consultation and then they’ll help you determine what you’re fees will be for the services.
A free consultation is available to anyone who is interested in learning more about their services and what kind of program they can personally expect. Interested parties can either call in for a free consultation or sign up for a call back by filling out a form on the website. You may want to be prepared with your financial information (collection notices, bills, total amount of debt, names of creditors, etc.) before your consultation and prepare any questions you might have regarding the process ahead of time.
Time in Business
They have only been in business for 7 years, since 2009.
C+ Rating. They have received 2 complaints within the past 2 years in regards to problems with their product or service. The Better Business Bureau naturally has concerns with companies that are in the debt settlement industry until they’ve proven to be trustworthy and have had some staying power and stuck around for more than a couple of years. National Debt Solutions has only been in business for 3 years which is often a red flag for the Better Business Bureau as many of these debt management companies come and go quickly. However, the Better Business Bureau sees it as a plus that there have only been 2 complaints considering the size of this particular business and that both complaints were responded to as well as resolved. The Better Business Bureau also has “sufficient background information on this business.”
They don’t offer any official courses or education on how to avoid debt or manage the debt you already have, but they do have “credit counselors” who will educate you in a sense on how your debt can be negotiated and what you can expect from the whole process of working with them.
Money-Back Guarantee / Cancellation Policy
They don’t provide a money back guarantee but the customer service representative promised that they carefully assess each client’s situation and follow through to success and so long as the client is responsible about sticking with the program, they will be out of debt at the end of the relationship. There’s no official cancellation policy, neither listed on the website nor acknowledged by the customer service representative, it may have to be inquired about during the free consultation before signing an agreement.
Unsecured vs. Secured Loans
National Settlement Solutions is only able to help negotiate on past due loans that are unsecured in nature. Secured loans are those such as mortgages, student loans, payments with the IRS and car loans.
Their website is not currently mobile friendly and they don’t offer any mobile app.
Customer Support Quality
Customer support knew the answers to all my questions though the call seemed to be a little bit scripted and the representative seemed a little preoccupied as though they’d already spoken to many others today. However, the wait time was short and it’s always appreciated to speak to a live person.
1645 Palm Beach Lakes Blvd., Ste. 490
West Palm Beach, FL 33401
They pair each new client up with a “credit counselor” who will start with a free consultation to look through your finances and your monthly income and determine what you can reasonably be expected to pay each month toward your debts. Then you’ll work with a “Certified Debt Negotiator” who will work on both ending the creditor harassment calls and letters that you might constantly be receiving. They will then work on a negotiation plan to help lessen the total amount of debts that you owe each creditor. They will send your funds to each creditor monthly on your behalf once an agreement on how much you’ll pay each creditor each month has been set up.
Minimum Debt Accepted
The minimum amount of debt that they accept is $5,000 to get started and all the accounts that they work on for you must be past due.
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