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#1
Freedom_Debt_Relief

Freedom Debt Relief

Ideal Customer: over $15,000 in debt

Our Score
9.1
User Score
9.0

Call For Free Consultation:   1-(855) 403-4319

Our Score
9.1
User Score
9.0
Rank this Company

Ratings Breakdown

Price

% of total debt
15-25%

Accreditations

AFCC or IAPDA
AFCC & IAPDA

Free Consultation

is one included?
Yes

Time in Business

total # of years
15 Years

Min. Debt

Min. debt accepted
$7,500

Guarantee

money back guarantee?
Yes

Number of Reviews

User reviews here on BDC
1,083

This Review is maintained by

Review Last Updated: November 10, 2018

The Good

Freedom Debt Relief Highlights
  • Only pay once you receive a debt settlement
  • The company has been In business since 2002
  • Settlement service only requires you to settle a minimum of $15k
  • The company offers a credit counseling service
Great Industry Experience and Accreditations

With senior executives sitting on the American Fair Credit Council, it should come as no surprise that the company holds major industry accreditations, including being a founding member of the AFCC as well as accreditation by IAPDA, which means the debt settlement company abides by industry best practices and ethics. Freedom Debt Relief has been helping people with debt settlement since 2002 and is one of the more experienced companies in the debt settlement industry.

As we mentioned in our the introduction, Freedom Debt Relief employs over 2,000 people. There are only about a dozen debt settlement companies that employ anywhere close to this many people. The fact that Freedom Debt Relief employs over 2,000 people speaks to their resources and effectiveness.

Excellent Services

Freedom Debt Relief ensures their services with a money-back guarantee to ease any concerns clients might have about the quality of its services. Also available is a free consultation, no upfront fees, and one debt consultant throughout the debt settlement program.

The goal of Freedom Debt Relief as stated on their website is to, “Ensure people have all the information they need to make informed choices about solving their debt problems — even if the choice they make isn’t Freedom Debt Relief.” This promise from the company should give consumers confidence as they approach Freedom Debt Relief to either to eliminate credit card debt or to improve their financial situation.

Each person who works with Freedom Debt Relief will get a customized debt management plan that fits their budget. The company’s goal is to relieve all debt in 24-48 months. This timeframe is standard in the debt settlement industry.

Potentially Low Prices

Unlike other debt settlement companies that charge fees before settling any debts, Freedom Debt Relief doesn’t charge any fees until the debt negotiation is over and they obtain a settlement offer.

Freedom Debt Relief charges 15-25% of the total debt enrolled as a fee for their services, which is reasonably priced when compared to the fees of other companies. Clients are provided with a 24/7 online debt management dashboard to help them towards the goal of resolving their debt in between 24-48 months, which is fairly average within the industry. The average debt reduction is 50% which can potentially save customers significantly. While the reduction is compelling, potential customers have to remember that they will also be paying the 15-25% debt enrolled fee. Most customers are averaging at about 30% of total savings on their debts after paying total debts and fees.

Positive Freedom Debt Relief Reviews

Overall, clients of Freedom Debt Relief seem to report satisfaction with the courteous, encouraging, and professional customer service they’ve received from the debt settlement firm and express appreciation that there is no upfront fee charged for the debt settlement service.

Get started with Freedom Debt Relief

The Bad

Limited Availability

The company isn’t able to provide a truly national debt relief solution, as it is only available in 33 states and Washington D.C. The states the company does not service include CT, GA, HI, IL, KS, ME, MS, NH, NJ, ND, OR, RI, SC, VT, WA, WV, OH, and WY. Those in debt cannot sign up for freedom debt unless they plan to settle at least $15,000 in unsecured debt.

Potentially High Prices

Hiring Freedom Debt Relief as your debt settlement solution may end up costing about 25% of the total debt that you enroll. While it could be as low as 15% (an excellent price), it is somewhat concerning that the fees could be higher. While working with Freedom Debt Relief can help customers out of debt, it also can potentially hurt consumers’ credit ratings. We recommend getting a quote from the company before you begin.

Negative Customer Reviews

Some consumers have expressed dissatisfaction with the length of time it takes to forgive the debt, but this is often an indication of a client’s inability to pay more quickly and a large amount of money owed to the original creditor.

The Bottom Line

Freedom Debt Relief has a reputation for professional conduct and high levels of customer satisfaction. The company holds all major industry accreditations and has over a decade of experience settling unsecured debts. Our only concern with Freedom Debt Relief is that consumers may be able to find a company with a debt settlement service that has lower fees. If you owe over $15,000 in debt and live within their service area, we recommend Freedom Debt Relief.

Contact Information

Website: freedomdebtrelief.com
Email: Contact Form
Address:1875 South Grant Street, Suite 400 San Mateo, CA 94402
Freedom Debt Relief Hours: Monday-Friday 5 AM – 8:30 PM PST; Saturday 9 AM – 1 PM
*You can also call and leave a message with Freedom Debt Relief at any time

How Much Does Freedom Debt Relief Cost?

Price varies depending on various features. The main features taken into account are the creditor you’re working with, the state you live in and the amount of debt you have. After all is said and done, you can expect to pay 15-25% of your total enrolled debt. Their website states the following:

“If you choose to enroll in a Freedom Debt Relief Program, Freedom charges a fee that depends on a number of things, including the state you’re in, the amount of debt you’re enrolling, and other factors. But, in general, if you enroll in a standard 36 month program, in most cases your fee works out to approximately 6-8% of your total enrolled debt per year. And the most important thing to remember is that there is absolutely NO FEE RISK to you – we guarantee that you will pay NO FEES for your debt relief services until we successfully resolve a debt for you.”

The review of program details will include:

  • Average time for settlements.
  • How some creditors can be more aggressive
  • How delinquent each debt is
  • How drafting monthly can impact the success of completing the program
  • What options we have for when creditors call our clients too much
  • What options we have for if a client gets sued

Are There Any Up-Front Fees?

No. Any debt settlement company charging up-front fees is not acting in accordance with the law. Under the Federal Trade Commission Act, no company is to practice up-front fees as of 2010.

Can I Get A Free Consultation?

Yes, they offer a free debt consultation. Calling in and speaking with a debt help specialist will give you the ability to determine the best path to success in your specific situation. While they can give you very helpful information without you divulging too many specific, they can give you the most effective help when you give them more specific information. The consultation in no risk and you won’t be locked into anything by calling.

Does Freedom Debt Relief Offer A Money-Back Guarantee?

Yes. Any money deposited into the trust account will go directly back to the client, minus the monthly fees charged. These fees will be determined once the applicant qualifies for the program and total debt is assessed.

What Types of Debt Does Freedom Debt Relief Work With?

Freedom Debt Relief only deals with unsecured debt.

Time in Business

13 years. Freedom Debt Relief has been in business since 2002. Since then they, along with the other pillars of their company have been listed as one of Inc. 500’s fastest growing companies in 2008 and 2009. Bills.com was also named the #3 company in the Hot 100 from Entrepreneur magazine. Multiple acquisitions of other companies including Home-Account and Refinance.com have helped the company build up their mortgage refinance tools, mortgage calculators and other mortgage and refinancing services. After more than a decade in service, they have proven to be a stable company. The founders of FDR are very involved in the financial and personal debt communities. The Association of Settlement Companies (TASC) has a founding member of Freedom Debt Relief on their board.

Debt Education

The debt education offering from FDR is excellent. They are a part of Freedom Financial Network which also owns Bills.com. Bills.com offers a great tool called the Debt Coach, which is an effective way of determining your best path to getting out of debt. They also offer videos, blog articles and resource pages to help individuals learn more about debt and how to get rid of it.

Freedom’s broad network allows them to serve customers education need incredibly well.

 

Mobile Friendly

Their website is not responsive on mobile and they do not offer a mobile app. Their desktop site is helpful and easy to navigate, but you won’t be able to navigate as easily on your phone.

Contact Information

They offer multiple options for communicating with them.

Phone Number:  1-(855) 242-5275

Email Address: [email protected]

Address:  1875 S Grant St., Suite 400 San Mateo, CA 94402-2676

Services Provided

Freedom Debt Relief provides debt settlement & consolidation services.

Minimum Debt Accepted

$15,000

Online Dashboard

Freedom Debt offers clients online access where you cannot only check on your debt settlement account at any time, but you can contact them through it as well. The representative we spoke with indicated that they are available 24 hours a day, 7 days a week.

Accreditations

Yes, this business is AFCC  and IAPDA accredited.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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Call our recommended rep over at Freedom Debt Relief below.

1-(855) 403-4319

1,083 Freedom Debt Relief Reviews

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  1. User Score
    10
    February 7th, 2019 Hagerstown, MD
    0 people found this review helpful!
    Yet another one of my debts resolved. It’s comforting to know that as long as I keep up my deposits that my outstanding debts are being taken care of by the friendly curtious folks at freedom debt relief knowing that they will always work hard to get me the best resolution.
    Read More
  2. User Score
    10
    February 7th, 2019 Upper Moreland, PA
    1 people found this review helpful!
    This is wonderful, no problems, kind people
    Read More
  3. User Score
    10
    February 7th, 2019 East Meadow, NY
    0 people found this review helpful!
    Just amazing so far 4 bills paid to date and more negotiatins coming
    Read More
  4. User Score
    10
    January 22nd, 2019
    1 people found this review helpful!
    When I need an answer, I’m actually talking to someone from the customer service.
    Read More
  5. User Score
    10
    January 22nd, 2019 Dansville, NY
    0 people found this review helpful!
    They always go out of their way to find answers to your questions and help you through the whole process. They help me with getting my credit score back up in a minimum amount of time.
    Read More
  6. User Score
    10
    January 22nd, 2019 Nesconset, NY
    0 people found this review helpful!
    I can see the changes and nothing but good things are happening.
    Read More
  7. User Score
    10
    January 22nd, 2019 Ellerbe, NC
    2 people found this review helpful!
    They are the only ones that would really help me with a low interest rate and help you get debt free. They are really helpful in getting you debt free.
    Read More
  8. User Score
    8
    January 22nd, 2019 Wylie, TX
    1 people found this review helpful!
    I had problems with the customer service at first, but they straightened out and everything is going well. They got one account settled and I’m waiting on the other one.
    Read More
  9. User Score
    10
    January 22nd, 2019 Daphne, AL
    0 people found this review helpful!
    The staff was helpful and friendly and knowledgeable.
    Read More
  10. User Score
    10
    January 22nd, 2019 San Diego, CA
    0 people found this review helpful!
    When I need assistance, any questions, they were there to assist me right away. I feel like they did a good job and I’ve had a really good experience so far.
    Read More
  11. User Score
    10
    January 22nd, 2019 Bay Lake, FL
    1 people found this review helpful!
    The customer service is excellent, excellent. It is always excellent.
    Read More
  12. User Score
    6
    January 13th, 2019 Richmond, VA
    1 people found this review helpful!
    Freedom Debt Relief provides great customer service, education and an easy to use web based dashboard to monitor progress; however, the fees are very high and clients still get lots of threatening phone calls.
    Read More
  13. User Score
    3
    January 4th, 2019 Troy, MI
    1 people found this review helpful!
    They have had my accounts over a year and the only settlement was to a debtor who contacted the from my referral. In the meantime they have continued to collect fees while doing nothing . I was finally sued by the largest creditor. In the meantime my credit rating is destroyed and I cannot even remortgage my home. Some small loans could have been paid in the first couple months. while they sit and do nothing , interest charges keep accumulating and the balances grow larger and larger.
    Read More
  14. User Score
    0
    December 27th, 2018
    2 people found this review helpful!
    They suck Between charging you 25 percent of of you enrolled debt settlementtheyb let intrest accumulate on the debt settle it for about 60 percent . Then charge you 25 percent then suggest you take a loan out to pay the debt off faster and that cost you another 22 percent so in long run you pay more than you would if you had payed all your debts off yourself . You can call the creditor and settle the debt yourself for less
    Read More
  15. User Score
    10
    December 20th, 2018 Little Rock, AR
    1 people found this review helpful!
    They have always been patient with me when answering my questions. All the information I ever needed was on the online dashboard. I wish I would have taken a different rout because I took a big hit on my credit because of the service, but it is building back up now. It is a really good company and they have helped me a lot.
    Read More
  16. User Score
    10
    December 20th, 2018 Radcliff, KY
    1 people found this review helpful!
    They really work hard and they are helping me to reduce the debt with the people that I owe.
    Read More
  17. User Score
    10
    December 20th, 2018 San Antonio, TX
    3 people found this review helpful!
    I needed to get rid of my debt, but I was nervous at first. Freedom Debt Relief has made it easy for me to find out what is going on with my account and they always keep me updated with emails and text messages.
    Read More
  18. User Score
    10
    December 20th, 2018 Gloster, LA
    4 people found this review helpful!
    They are nice and courteous. The online dashboard is very helpful to check your progress. I feel great because IÕm making progress in a bad situation. They have helped me to be able to focus on other things like family and friends.
    Read More
  19. User Score
    10
    December 20th, 2018 Rockwall, TX
    0 people found this review helpful!
    They have been good so far, but I do have an issue with one of my cards. I do feel good about it because they have been paying off and keeping me updated.
    Read More
  20. User Score
    10
    December 20th, 2018 Staten Island, NY
    0 people found this review helpful!
    They always had accurate answers to my questions. If there was anything inaccurate about my account then they would let me know immediately. They took a lot off my shoulders and helped me feel more comfortable with my income.
    Read More
  • Takes your existing debt and try to settle with your creditors for a lower amount. If you pay off the settled amount, your debt will be considered paid in full.
  • Negotiates with your creditors on your behalf.
  • Fee based on a percentage of your total starting debt or a percentage of the debt they save you.
  • Most settlement companies have you create a separate "escrow" account where you will make monthly contributions over a certain amount of time to contribute to your settlement. Once there is a substantial amount of funds to show your creditors, the settlement company will try to negotiate a lower amount of debt.
  • Combines all your debts and creditors into one monthly payment.
  • Allows you to pay one monthly payment to the consolidation company, instead of multiple payments to different creditors.
  • You no longer owe your original creditors; instead you pay one monthly payment to your consolidation company.
  • Consolidation companies can help negotiate lower interest rates on your debts and help lower your total debt payment in the long run. A lower interest rate will lower the amount you owe in the end.
  • Allows you to consolidate all your different debts into one personal loan that can be paid off over time.
  • Can offer borrowers a lower interest rate with a longer payback term (compared to high-interest credit cards or medical bills). This will lower the amount of money required to pay off the loan over time.
  • Personal loan debt consolidation can be an effective way to raise your credit score quickly (within 3-6 months).
  • Borrowers can receive funds from their loan within only a few days.

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Step 1: Introduction

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Our Score
9.1
User Score
9.0
Rank this Company

Ratings Breakdown

Price

% of total debt
15-25%

Accreditations

AFCC or IAPDA
AFCC & IAPDA

Free Consultation

is one included?
Yes

Time in Business

total # of years
15 Years

Min. Debt

Min. debt accepted
$7,500

Guarantee

money back guarantee?
Yes

Number of Reviews

User reviews here on BDC
1,083
Our Score
9.1
User Score
9.0
Rank this Company

Ratings Breakdown

Price

% of total debt
15-25%

Accreditations

AFCC or IAPDA
AFCC & IAPDA

Free Consultation

is one included?
Yes

Time in Business

total # of years
15 Years

Min. Debt

Min. debt accepted
$7,500

Guarantee

money back guarantee?
Yes

Number of Reviews

User reviews here on BDC
1,083