With 8 years of company experience and over 70 years of combined industry experience, Solid Ground Financial specializes in helping people onto the path to financial wellness, especially those wrestling with payday loans. Unfortunately there are many unanswered questions surrounding their fees, rates, and legal history.
SGF, like many companies in this industry, offers a free consultation with a certified credit counselor to allow consumers to personally see if the service will be a good fit for them. Additionally, this company reportedly offers refunds to customers in certain circumstances which is a good sign.
Knowledge of Payday Loans
One of the main advantages consumers have with this company is their knowledge base on the payday loan front. These types of loans usually come with exorbitant interest rates and can be applied at over 520 percent. Many companies offering payday loans aren’t under regulation by the FTC – which is why it’s typical to see outrageous interest rates applied. These loan types leave consumers strapped to the loan for a longer period of time if their paycheck doesn’t cover the entire amount.
Great Customer Service
Customers have reported being very pleased with the customer service they received from SGF, with numerous reviews thanking individual Solid Ground credit counselors by name. Past clients appreciated the patience, clarity, and support of the debt counselors and overall indicate that they far exceeded customer expectations.
- CPFC certified credit counselors
- Money back guarantee available
- A- rating with the BBB
Class Action Lawsuit
In 2011, Solid Ground Financial was hit by a class action lawsuit brought by the state of Washington. The suit alleges that SGF “engaged in a … predatory scheme to enrich themselves at the expense of financially strapped Washington families by violating Washington statutes designed to protect consumers from wrongful debt adjuster business practices.”
Limited Counseling Session Offering
SGF offers counseling sessions, but these are limited to clients enrolled into the program. Many industry leaders provide free 30 to 90 minute counseling sessions to anyone facing economic hardship, not to those who are going to pay for a service they may not need.
Lack of Transparency
We are troubled by Solid Ground Financial’s failure to disclose their startup fees, monthly fees, or average interest rates on their debt management plans. This lack of transparency makes it completely impossible to compare the cost of their service to others in the industry without going through the application process.
No Educational Resources
Solid Ground Financial also does not provide any sort of educational resources or tools for consumers to become financially literate. We would appreciate more material to help confused consumers navigate the financial world allowing them to take the reigns over their personal finances.
Price depends on each individual situation.
No. All fees are calculated into the monthly payment, and are based on the state where you live in.
Yes. The agent was easy to consult with and gave us lots of information about their programs.
Time in Business
We noticed that their website says they bring over 70 years of experience; when asked, the agent said that although they have been in business for 8 years, the owners and officers of the company have 70 years of experience between them to provide wonderful debt relief assistance to their clients.
Solid Ground Financial, LLC has been accredited with the BBB since January of 2009. They have closed a few complaints closed within the last three years. One issue was for billing and collection issues, and the others were regarding problems with product or service.
The website has some detailed answers regarding credit and debt situations, but more information would be beneficial to consumers.
Money-Back Guarantee / Cancellation Policy
Unsecured vs. Secured Loans
They work with unsecured debts only.
The website is user friendly overall, but not mobile friendly.
- Debt Consolidation
- Payday Loan Relief
- Credit Repair Education
Minimum Debt Accepted
Customers are given a login to monitor the status of their debt and view monthly statements. The online dashboard is not available to monitor the status of student loans.
Solid Ground Financial’s employees are not CPFC certified, but they are certified through the National Investment Fund for Credit Unions (NIFCU).
No, Solid Ground Financial is not ISO certified.
6600 Taft Street #307
Hollywood, FL 33024
Monday – Friday 9am to 7pm EST
Ability to apply online on Saturdays and Sundays
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