Delray Credit Counseling is a non-profit educational service dedicated to providing the tools and resources consumers require for building and maintaining credit. For 13 years Delray CC has been helping consumers discover the path to financial freedom.
For those who prefer to discuss their financial situation with a certified credit counselor Delray CC offers a toll-free number to take advantage of a free consultation. During a one-on-one session with a Certified Personal Finance Counselor (CPFC) consumers may opt to take advantage of a debt management program to help consolidate their monthly payments into one affordable monthly installment.
Several variables come into play when getting down to service fees and monthly charges such as amount owed, or which bank consumers are affiliated with. Clients can expect to pay one to five percent of the debt or a monthly payment of $39. Again, fees are will vary based on circumstance and state. An interest rate reduction on credit accounts will also be seen allowing clients to pay back 100 percent of their unsecured debt more quickly. Interest rate ranges may be seen as low as six to nine percent, with an up to 30 percent in overall rate reduction.
Great Educational Resources
Speaking of navigating the website, Delray CC’s is abundant with educational resources and tools to help consumers under any sort of financial stress discover a resolution to their dilemma. The “Navigation” menu is piled high with information including bankruptcy, personal loans, credit card debt and much more.
Each menu option includes several subcategories to fill the time and mind of anyone seeking information to become financially literate. In addition, each page is filled with detailed information concerning the topic of choice, updated with new and fresh content each week to keep consumers up to par on the industry.
- Free consultation
- Free credit counseling session
- Certified Personal Finance Counselors (CPFC)
- ISO Certified
Large Number of Complaints
Delray Credit Counseling has a couple of drawbacks to keep in mind. First, the company has a large number of complaints with the Better Business Bureau and a A+ rating. Although they have resolved the majority of these concerns, the last thing debt burdened consumers need is another struggle with a credit counseling company. While a BBB rating is not a perfect indicator of a credit counseling company’s ability to satisfactorily serve consumers, for many, it poses as a trusted signal in client care and product offering.
One thing we wish was obvious on the company’s website is its state availability. After we spent some time reviewing the company, we could not find which states Delray Credit Counseling offers it services to. We like to see it when companies are up front with this information.
With all the information, resources, and tools the company offers, we would like to see a little more clarity as to what it is they actually offer in addition to each option debt burdened consumers have through various programs. Too much time can be spent navigating through their ocean of information.
The price of the service varies depending on the amount owed, what bank you’re working with, etc. 1 – 5% of monthly payment or a $39 monthly fee are a couple of payment amounts you could expect to see with Delray credit counseling. Visit request a free, no pressure consultation on their site for more specific pricing information. Pricing should not exceed $69.
There are no up-front fees. This was pulled from the website: “We are a non-profit agency. We charge no interest fees or late or over limit fees. A small administrative fee may be charged to cover handling costs.” Their is a one-time set up fee up to $49.
Delray offers free credit consultations over the phone. If you want to have Delray contact you, fill in the form on their website with your name, phone number, time of day to call, and amount of debt owed.
Time in Business
The company was founded in 2002, so they have been in business for 13 years.
Delray has an A+ rating with the BBB. The company has closed all complaints in the last three years. Their willingness to work with the BBB and consumers is a promising sign and shows they are trying to make customers happy. Some of the complaints with the BBB have to do with advertising/sales issues, 9 with billing/collection issues, and 6 with the product/service. One example is a customer that decided to cancel the service, but was surprisingly charged a $50 cancellation fee on top of forfeiting her initial investment ($241). Delray Credit Counseling responded that the customer didn’t understand the cancellation terms and refused to work with the customer service representative to find another viable option. Even still, Delray eventually refunded the full amount.
Delray offers an array of training tools and educational articles to help consumers. Obtaining your credit score, managing debt, managing student debt, adjusting your budget, and assistance with taxes are some of the categories that their articles cover.
Delray used to distribute a monthly newsletter called Dollars and $ense. The newsletter was published from 2003 to 2007, but you can still find downloadable PDFs of each issue on their website.
If you are late with a payment, Delray reserves the right to close the account and discontinue the money management program. If you come back up to terms, then they might decide to take you back in to the program, but that is at their discretion.
Unsecured vs. Secured Loans
Delray Credit Counseling only offers assistance with unsecured debt.
No. Their website looks the same on the phone as the computer, so you will have to do a lot of squinting if you are on the move. Stick to viewing on a computer or tablet if at all possible.
Delray Credit Counseling will charge $50 upon cancellation, and may or may not refund the customer’s investment, depending on the terms of the initial contract.
5300 W. Atlantic Ave.
Delray Beach FL. 33484
Delray Credit Counseling doesn’t loan money themselves. Instead, they provide debt consultation and management, as they describe below:
“Delray Credit Counseling does not loan money. We service accounts enrolled in debt consolidations programs offered by most banks and finance companies in the USA that reduce or eliminate interest rates and stop late or over limit fees.”
Minimum Debt Accepted
Once a customer enrolls in a debt management plan, an online account will be created for them.
DCC employees are CPFC(fincert.org) certified.
Delray Credit Counseling is ISO 9001 certified.
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