DebtWave Credit Counseling Reviews

Dawn S, my counselor provides excellent customer service!!
She is very patient and helpful!
Everyone that has to join Debtwave should be able to have quality service like Dawn has provided for me!!
Love the program! It works!

Kerensa Nagahisa

Very good with updating their customers of ways they can stay out of debt on their own.

Great Service! Debt Wave negotiated a low interest rate with my lenders saving me $$$ in interest fees. They have been reliable and consistent in maintaining my accounts.

It was all very transparent; I am happy with the results.

Debtwave has been an amazing company to work with. From the first phone call I have been impressed with their service and follow thru with what they said they could do to help me get out of debt.
Thank you!!

Excellent, very professional, friendly service…we are kept well informed. We are so glad that we hired Debt Wave. What a relief!

We have been using DebtWave over the past 36 months to get out of a ton of debt. They contacted all of our creditors and set up a plan that we could live with. Could not have asked for a better experience. We are getting close to completing our plan. What a relief is it.

overall very pleased with how my debt is steadily being resolved every month. there is a clear time table of my debts being absolved. the customer service has been great. I am satisfied overall.

DebtWAve has been a great company to work with. They negotiated a particular debt for me and significantly reduced the interest rate on the debt which is allowing me to pay it off much quicker than I would have been able to do on my own. I would absolutely recommend DebtWave as an option if someone has gotten in over their head on a particular bill or suffered a financial setback but wants to do the responsible thing and pay off the debt.

I have been very pleased from the beginning with my consultant Dawn, she’s helped me quite a bit answered all the questions, issues problems etc. I thanked her every time she help me she encouraged me and I want to say thank you

DebtWave was incredible to work with. I was skeptical at first, but they were so easy to work with. Started with over $60,000 in debt in 2014 and even added some later on and just paid the entire thing off this past month. Without them, I would never have had the discipline to get it done myself. The consolidation also saved us several 100 dollars a month while in the program. The website is a great resource, you can see where each account is, when the payoff is, and when something is paid off it brings you such great relief and you can see the light at the end of the debt tunnel. I am so happy I used this company, they were financial life savers. Alex was our adviser and she was absolutely awesome. I thought maybe we wouldn’t have her the entire time and that worried me, but she was with us the entire time. That shows the company values its’ employees. Thank you DebtWave!!!

4 years ago when my husband of nearly 20 years surprisingly walked out of my life I was left devastated. Wondering how I was going to “make it”. Then came along the added stress of trying to figure things out financially. I did some research about credit counseling and reached out to a few and decided to have DebtWave help me with my credit. Everything that they told me was exactly true! I was able to pay off my debt in about 3 years which would have taken me nearly 20 without their help. I built my credit back up and because of them I was actually able to bring up my credit score so much that I was able to get a MORTGAGE! I still can’t believe it sometimes but it happened! I HIGHLY recommend DebtWave’s services to anyone struggling with debt!

My rep Dawn is wonderful to work with and in 12 months I will have paid off 100k in debt and save tens of thousands of dollars in interest. Amazing as they only charge $25 a month

My experience with Debtwave has been pretty decent. Once you’ve decided to work with the company, they do a great job at keeping you in the loop with every step of the process. One of the most important things I can advise anyone who’s looking to utilize this service: MAKE SURE you call your creditors as instructed by the credit counselor to change your due dates. If you do not change your dates to align with the creditor posting of payment, you will incur late fees and it will take more time to pay off your debt than anticipated. Debtwave is very clear about this when they are going through the process. I’m saving about $200 per month consolidating my debt with them, and they’ve been a huge life saver for me. Please note: My credit score TANKED after using this service, HOWEVER – Once my debt is paid off, my score will go back up. I’m saving almost 43 years in paying off my debt, and to me that’s more important than my credit score. Thank you, Debtwave, for giving me the financial relief I needed. I would recommend this service to any family member or friend looking for alternate options to resolving their debt issues.

this service has allowed me to consolidate some debt and lower interest rates on this credit cards so that now I can concentrate on other expenses

Chris M has always been helpful. I am glad that the debt burden was taken off my back. Thanks

Debt Wave has been very helpful for me and my credit problems.

I am grateful for the staff, plan, and results of working with Debtwave. No doubt I was in financial trouble totaling 19k with no hope or plan. I appreciated them contacting my credit cards, negotiating a better %, and setting up the agreement to paying back. I stuck to the Debtwave plan and in 5 more months I will have 6 credit cards paid off. I just wish I did it earlier. BEfore this I was running out of credit options, now my credit score is near 800 and I am getting offers every day. The education piece of Debtwave has taught me what to look for helping me be better borrower in the future.

Dawn S has been a pleasure to work with!

Debt wave and my representative Dawn S have been wonderful. I will be completely out of debt in a few months and couldn’t be happier.

Dawn was extremely helpful and courteous to my concerns, and helped me resolve my issues due to unforeseen medical conditions. She was very personable and I truly appreciate her demeanor toward me, always am happy to speak to her if I have a problem!

Best experience I ever had

Best customer service I have experienced

Great job

We needed some extra help and DebtWave was there to help us. It has been great these past 3 years getting $30,000. worth of debt being taken care of by somebody else and all we had to do was make one easy payment per month. The only downside of the whole thing is that your credit doesn’t really get the boost because you have to close all your accounts in order to get the better interest rate and lower monthly payment but on the upside, your debts are being paid off in 4 years! Awesome! Could have never done this without Debtwave!

Debtwave helped us to get on the right track to getting out of debt. They did what they promised by helping to lower my interest rates and get all my payments into one monthly payment. From there, they continued to fulfill promises by making each monthly payment and helping us to reduce our debt over $18000!

Dawn S. has been wonderful through our whole experience with DebtWave.
Thank you Dawn!

John & Tara B.

DebtWave has met and exceeded my expectations! They were easy to contact and set up my repayment plan with my creditors. They keep me informed on my progress, email me periodically to check in, and occasionally call. Their communication is always with purpose and informative. I appreciate their service and working through my indebtedness with my creditors.I was able to set up the repayment plan and keep my “pay on time” status with them.

I have been on the Debt Management Program (DMP) with DebtWave since December 2014. My wife and I faced financial hardships, medical bills, credit card debt, etc… I am happy to say that in a few more months that we will be credit card free! This program has allowed us to pay off all of our credit cards (most of which were high interest) with a total balance of over $30,000 in less than four years. Dawn S. and Christopher M. have been wonderful counselors and very helpful. DebtWave’s customer service has been excellent, as they are always timely in responding and understand your needs. Looking back upon this experience to help our family achieve financial goals, I wouldn’t say that a DMP is the best route for every consumer in debt; however, if a DMP is the best possible solution for your financial scenario, I would highly recommend DebtWave over any other company out there providing these services. To figure out whether or not a DMP is the correct solution for you or your family, DebtWave offers great assistance in evaluating your scenario. If you have multiple credit cards with high interest and don’t think there is any light at the end of the tunnel, I would call DebtWave today. Thank you, DebtWave, for providing great assistance in helping my wife and I become credit card free!

I LOVE DebtWave! The fees are much cheaper than the competition and the representatives are always friendly and understanding of my situation.

Dawn was great with adviceand information that was appreciated – she truly seems to care about her customers.

Nothing but good things to say about Debt Wave. Thanks to the Debt Wave team my wife and I are debt free and it only took about 1 1/2 years. Credit score went from very low 400’s to 726. Thanks again Debt Wave!!!!!!!

I have to say, prior to signing up with DebtWave I did my research and they came up as one of the top three on my list to choose from as far as who I wanted to use to consolidate my debt. Originally I was helped by Monica A. who was very attentive and patient with me and answered any doubts I had about signing up. I then came in contact with the person who was to be handling my account, Chris M., who was also provided great customer service. He explained everything in detail, made suggestions and gave me great advice. I never felt pressured about making any decisions throughout this whole process and both Chris and Monica made me feel like I could trust this company with handling my debt. After the first month, I checked my credit score and to my surprise, my credit had already gone up 50+ points; I was in disbelief. I didn’t think this would start helping my credit so quickly. Overall I am satisfied above and beyond my expectations with the customer service I received and also confident that I chose the right company for my credit needs. Thank you Debt Wave!

I cannot thank Miss W. enough.
She has helped me get through a billing dispute with Paypal Credit from the beginning of trying to resolve the issue.
After spending a lot of time with this company the problem was resolved. Could not have done this without her.
You have a great employee that has helped me tremendously throughout this ordeal.
Thank You Again Miss W.
Robert F.

They never contacted me or got back to me after I gave them my information.

Their system automatically messaged me but the number they left for me to call always hung up on me after about 20 seconds. I messaged them about the issue & they never got back to me.

Life happens, and sometimes you need some advice and some help. I contacted DebtWave, and Charles called me back promptly. Unfortunately I had to reschedule due to work. Then he called back at our rescheduled time, and again I had to reschedule due to work. He was patient and courteous, and on our third try we managed to connect. He spent the better part of 90 minutes discussing my situation with me and how we could improve it together. He was knowledgeable, non-judgmental, and empathetic. This service is not for everyone, but for my particular situation this was ideal, and Charles made it all the better. So thank you again to both Charles A. and the DebtWave team that are helping my navigate the challenges that brought me to them in the first place. I am better off for having worked with them.

I worked with Crystal W. and ended up signing up for debt management program. I was not aware of the program. So she guided me through the process and answered all my questions clearly and patiently. I would strongly recommend them. I just signed up today. I hope they keep up this during the time I am enrolled in the program as well.

The gal I talked to was very pleasant and very helpful!

was very good, told me all I needed to hear. thanks

Customer representative was very knowledgeable on products and services.

Rebeca was great!

Helped me get my credit card debt where I could pay it off

Ms Rebecca P was a very lovely lady easy to go through this process with always spoke with respect and kindness explained everything so easily all the way through hire more like her she’s really good at what she does

A wonderful experience

It was great. She was patient and explained a lot to me. I appreciated that a lot.

I felt very comfortable with Jo-Jo. She displayed care, sensitivity, and displayed much human emotion you don’t always receive these days with customer service calls. She has great character and show much attentiveness. I appreciate her patience she had with me over the phone, and the time she took to explain the process, and answer my questions with details.

I want to personally thank the company for having Jo-Jo as an employee. She made this hard time in our lives so easy to resolve and put us on the right track. She was personable, pleasant and professional. Thank you.

Jo-Jo was awesome with helping me get debt free. Customer service was excellent!!!

I had the pleasure of talking to JoJo and she was amazing. She had no judgements and did her best to explain things to me. It was a great experience considering the situation.