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Debt Reduction Services

Debt Reduction Services has several accreditations and free counseling.

Our Score
3.7
User Score
5.0

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Our Score
3.7
User Score
5.0
Rank this Company

Ratings Breakdown

Price

monthly price range
Undisclosed

Up-Front Fees

setup & activation fees
Undisclosed

Free Consultation

is one included?
Yes

Time in Business

total # of years
21 years

Credit Counseling

do they offer credit counseling services?
Yes

Certified Credit Counselors

are there certified counselors on staff?
Yes

ISO Certified

is this business ISO certified?
Yes

Number of Reviews

User reviews here on BDC
2

This Review is maintained by Chase Sagum

Review Last Updated: January 3, 2017

Debt Reduction Services has been operating for over 21 years and helps customers in 47 states to reduce their debt by way of consolidation and debt management plans. There are a lot of attractive aspects to its services, including their availability, money-back guarantee, and accreditations. However, there are also complaints of the company employing pushy sales reps and aggressive telemarketers.

Rank Chart
Monthly Price
Accreditations
Review

#1

Up to $69
FCAA & ISO

#2

$10-$40
AFCC & IAPDA

#3

$10 - $49
ISO

#18
debt-reduction-services-review

Undisclosed
FCAA & ISO

The Good

  • Certified credit counselors
  • AICCCA and ISO accredited
  • Money-back guarantee

Great Resources

If you’re not sure what to do about the debt that you have, Debt Reduction Services offers a free consultation to anyone, regardless of whether or not you actually enroll. We like to see this kind of offering from companies. Additionally on it’s list of resources, Debt Reduction provides an attorney listing under each state. This tool enables consumers to easily find an attorney if bankruptcy is determined to be the best option.

Money Back Guarantee

Debt Reduction gives clients peace of mind when it comes to satisfaction. A money-back guarantee is offered, and the company claims clients’ financial success is its ultimate goal. If a client is unsatisfied with the results, the company will refund the enrollment fee. In some instances, it may also refund some of the monthly installments paid to the company.

View Top Rated Companies

The Bad

  • Lacking transparency
  • Aggressive tactics

Lack of Transparency

Debt Reduction Services is not transparent about its interest rates, monthly fees, or up-front fees. Some customers have reported seeing their fees increase after signing a contract. Overall, we’d like to see companies, including Debt Reduction Services, be more transparent about their fee-schedule, especially as this company is a non-profit firm. This lack of information can make it difficult for potential customers to determine if Debt Reduction is the right fit for their circumstances. It is also difficult for our team to rank them without the pertinent information.

Aggressive Tactics

Complaints about Debt Reduction Services seem to have less to do with the company’s services, and more to do with pushy salespeople and aggressive ‘hard-sell’ tactics as they try to get people to sign up for their service. This can be very off-putting for customers and push them into services they do not want or to find another company to work with.

Want to see the top rated Debt Consolidation Companies? Click Here

The Bottom Line

Debt Reduction Services might be a good fit for many people who live within their 47-state service area; they have a money-back guarantee and are well accredited. However, their lack of transparency and aggressive sales tactics should be considered before committing to using their services. Because of these factors, we do not recommend working with Debt Reduction Services at this time.


About Debt Reduction Services

Debt Reduction Services is a non-profit debt consolidation agency that provides customers with the ability to gather all of their unsecured debt into one easy monthly payment and negotiate to lower or eliminate interest charges. On average, Debt Reduction Services customers have been able to pay off all of their debt in approximately two to four years. Debt Reduction Services also offers credit counseling, bankruptcy certificates, and several financial resources, like financial education and credit/debit discussions.

Price

Debt Reduction Services price information is undisclosed at this time.

Up-Front Fees

Debt Reduction Services price information is undisclosed at this time.

Free Consultation

The company provides free consultations over the phone. Their consultants are very well informed and polite, so you should feel very comfortable taking advantage of this option.

Time in Business

Debt Reduction Services was started on May 01, 1996, in Idaho. They have been in business for 21 years.

Debt Education

Along with their free consultations, Debt Reduction Services has a blog called “Credit Counseling Talk”. It covers a wide range of topics, including debt collection and identity theft protection.

The most exciting part of their debt education offering are the free webinars and trainings. These are recorded for individuals to watch whenever suites their schedule best. They offer weekly 60 minute long trainings in their office for locals, or anyone that happens to be in town. They also offer seminars in outside offices and a free financial tips newsletter called eTips.

Overall their debt education is very good.

Money-Back Guarantee

Debt Reduction Services will not refund any money that you have already invested into the program, although you are free to cancel your services at any time. Any money that you have given to creditors while part of the company’s debt consolidation program is safe and considered paid.

Data and Web Security

They put a lot of effort into insuring that your information is safe. From all that we’ve seen, you can feel confident that they will take care of any information you provide them with.

Unsecured vs. Secured Loans

They assist with unsecured loans only.

Mobile Friendly Site

Debt Reduction Services website is not mobile friendly, so your best option is to work off of a desktop or laptop. One positive is a button in the top right-hand corner of the site that lets you view everything in Spanish.

Cancellation Policy

Debt Reduction Services wants to see you succeed, but understands that sometimes the customer wants to take a different route, so you can cancel your work with them at any time. Though, by doing so, you will forfeit any fees that you have already paid the company. Since Debt Reduction Services pays creditors monthly, you won’t have to worry about those payments being lost if you cease working towards consolidation.

Contact Information

Address:

6213 N. Cloverdale Rd Ste 100, Boise, ID 83713

Phone:

1-877-688-3328.

Services Available

Debt Reduction Services is a non-profit “management and credit counseling organization”. They specialize in debt consolidation and debt management, which means that they will work with creditors to achieve a single, low-interest monthly payment, with resolution usually in 5 years or less. One of their top features is a Client Center, where customers can view their progress and previous payments.

They also offer “Pre and Post Bankruptcy Filing Certificates” when bankruptcy is the appropriate option.

Minimum Debt Accepted

The company does not have a minimum debt threshold.

Online Dashboard

Yes, Debt Reduction Services has an online portal for their customers. After a customer has made their first payments, they are able to see an estimate of their balance. Besides the estimated running balance, the dashboard also shows how much of their payment went to each creditor and when those payments were made.

CPFC Certified

Debt Reduction Services’ credit counselors are certified through the Center for Financial Certifications, an independent credentialing body recognized by the debt management industry and individual state regulators and creditors.

ISO Certified

Debt Reduction Services is certified compliant by BVQi NA,Inc. to the ISO 9001:2008 Quality Management System Standard in order to ensure the highest level of quality service to their clients.

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2 Debt Reduction Services Reviews

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  1. User Score
    10
    September 14th, 2017 Boise, ID
    0 people found this review helpful!
    I love this company, they are warm and friendly, especially Melissa my counselor. I’m about halfway through the plan and it has been very helpful for me and my husband. We had an appointment in their Boise office and it’s been smooth sailing ever since.
    Read More
  2. User Score
    0
    July 11th, 2017 Kingsland, GA
    0 people found this review helpful!
    They do not understand the meaning of stop contacting. I had inquired about their services and someone responded, i than did more research and found reviews that concerned me. When i explained to the rep that i no longer wished to do business with them, all i got was a sales pitch. I explained that i wished to have no further communication with the rep or the company and what happens, not 5 minutes later another email and my phone will not stop ringing.

    When someone says they are not interested in doing business with a company that is thier right to do so, whatever the reason may be. I do hope i have heard the last from them, I have no desire to work a company that employs reps that do not know how to respect the wishes of others

    Read More

Poll

  • When looking for a debt settlement company, which of these two aspects is most important to you?
  • Takes your existing debt and try to settle with your creditors for a lower amount. If you pay off the settled amount, your debt will be considered paid in full.
  • Negotiates with your creditors on your behalf.
  • Fee based on a percentage of your total starting debt or a percentage of the debt they save you.
  • Most settlement companies have you create a separate "escrow" account where you will make monthly contributions over a certain amount of time to contribute to your settlement. Once there is a substantial amount of funds to show your creditors, the settlement company will try to negotiate a lower amount of debt.
  • Combines all your debts and creditors into one monthly payment.
  • Allows you to pay one monthly payment to the consolidation company, instead of multiple payments to different creditors.
  • You no longer owe your original creditors; instead you pay one monthly payment to your consolidation company.
  • Consolidation companies can help negotiate lower interest rates on your debts and help lower your total debt payment in the long run. A lower interest rate will lower the amount you owe in the end.
  • Allows you to consolidate all your different debts into one personal loan that can be paid off over time.
  • Can offer borrowers a lower interest rate with a longer payback term (compared to high-interest credit cards or medical bills). This will lower the amount of money required to pay off the loan over time.
  • Personal loan debt consolidation can be an effective way to raise your credit score quickly (within 3-6 months).
  • Borrowers can receive funds from their loan within only a few days.

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Our Score
3.7
User Score
5.0
Rank this Company

Ratings Breakdown

Price

monthly price range
Undisclosed

Up-Front Fees

setup & activation fees
Undisclosed

Free Consultation

is one included?
Yes

Time in Business

total # of years
21 years

Credit Counseling

do they offer credit counseling services?
Yes

Certified Credit Counselors

are there certified counselors on staff?
Yes

ISO Certified

is this business ISO certified?
Yes

Number of Reviews

User reviews here on BDC
2
Our Score
9.4
User Score
9.6
Rank this Company

Ratings Breakdown

Price

monthly price range
Up to $69

Up-Front Fees

setup & activation fees
Up to $49

Free Consultation

is one included?
Yes

Time in Business

total # of years
24 years

Credit Counseling

do they offer credit counseling services?
Yes

Certified Credit Counselors

are there certified counselors on staff?
Yes

ISO Certified

is this business ISO certified?
Yes

Number of Reviews

User reviews here on BDC
609