American Consumer Credit Counseling AKA ConsumerCredit.com has been in the credit and debt consolidation business for over 25 years. CC charges some of the lowest fees we’ve seen in the industry, but the interest rates on its debt consolidation plans remains unknown.
CC offers services to help people regain control of their finances by providing professionally trained and certified counselors to meet the individual needs of consumers saddled with unsecured debt. They encourage those under economic hardship to call their toll-free number for a consultation to determine if a counseling session or another one of their product offerings would be of benefit.
Counseling sessions are provided free of charge and are geared to assess the current financial struggle of each caller. A certified counselor will help consumers paint of picture of their financial status by reviewing income, assets and expenses, and ultimately create a budget which will work to meet the needs of struggling families. They may also recommend a Debt Management Plan to those having difficulty keeping up on their monthly payments to creditors.
Very Low Fees
CC distinguishes itself from the competition by offering very reasonable fees, capped at $39 per month for its debt consolidation plans, which is $11 less than the industry average. The program aims to help clients work through debt consolidation program and become debt free within 5 years or less. Each plan is designed to lower monthly payments, reduce or eliminate late and/or over-limit fees, and possible reduce interest rates charged by creditors.
Additionally, its credit counselors are all certified and the company itself is AICCCA and NFC accredited, which are both indications CC is following best practices in the industry.
- Very low fees – up to $39/month
- Free Consultation
- A+ BBB rating
- 25 years in business
- Certified credit counselors
- AICCCA accreditation
- NFC accreditation
No ISO Certification
Although CC is a non profit organization, it lacks the critical ISO certification that we look for in these kinds of companies. ISO 9001 would indicate that CC is undergoing regular independent audits to verify that they are operating as a legitimate non-profit.
Unknown Interest Rates
Perhaps more important to most customers is the fact that CC doesn’t disclose the average interest rates on its debt consolidation plans. This critical piece of information is what allows customers to see how affordable a company is compared to the competition, especially when consolidating large amounts of debt.
No Outline of Risks
The company would do well to outline risks associated with a debt management plan and inform consumers right off of those pitfalls. Consumers have the option to cancel services at any time without penalty from the company; however, keep in mind there may be penalties associated with creditors such as interest rate spikes and late fees being added back to accounts if the program is cancelled.
- No ISO certification
- Unknown interest rate
- No outline of risks associated with debt management
There is a monthly maintenance fee that can be as low as $5, but will never be higher than $35.
Depending on your situation, you may need to pay a onetime fee of $39 to initiate your credit counseling.
Yes. They were very helpful with us in determining what kind of services we needed and there was no charge to do so.
Time in Business
24 years. They’ve been in business since 1991.
- Credit Counseling
- Debt Management
- Bankruptcy Counseling
- Housing Counseling
American Consumer Credit Counseling, Inc. has the best BBB rating possible and has minimal complaints over the last 3 years and 12 months.
- Debt Management and Consolidation Programs
- Various Counseling Services
- Finances for age 55 and older
- Community Education
- Consumer Resources
- Credit Help
- Financial Calculators
- Identity Theft Help
- Military and Veterans
- Money Smart Online
- Preparing for Retirement
- Student Loans
- Youth and Money
- Online Polls
No. Generally, you will not receive your money back for fees you’ve paid.
Unsecured vs. Secured Loans
They work with customers that have unsecured credit card debt. They do not issue loans of any sort; they are strictly debt management and credit counseling only.
Yes, they offer a mobile friendly website.
You can cancel their services at any time you choose, however we were warned that if you do so, your creditors may come back with higher interest rates since you no longer have American Consumer Credit Counseling acting on your behalf.
American Consumer Credit Counseling
130 Rumford Ave., Suite 202
Auburndale, MA 02466-1371
Monday – Thursday 9am – 11:30pm
Friday 9am – 8pm
Saturday 10am – 6pm
Bankruptcy Department Hours:
Monday-Thursday 9am – 8pm EST
Friday 9am – 6pm EST
Saturday 12pm- 4pm EST
Minimum Debt Accepted
There is no minimum debt. They understand that some individuals might be in a hardship with only a few hundred dollars of debt, just like someone might be with several thousand.
American Consumer Credit Counseling (ACCC) provides their customers with an online dashboard that includes their creditor information, payments, percentages, budgets, and recommended guidelines.
ACCC’s financial counselors are not CPFC certified, but they are certified debt management professionals.
ACCC is not ISO certified, but it is a member of The Association of Independent Consumer Credit Counseling Agencies (AICCCA).
Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.