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Consumer Credit

Consumer Credit has been in business for 26 years. Additionally, the company is accredited with the NFCC and AICCCA.

Our Score
2.8
User Score
--

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Our Score
2.8
User Score
--
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Ratings Breakdown

Price

monthly price
Undisclosed

Up-Front Fees

setup & activation fees
Undisclosed

Free Consultation

is one included?
Yes

Time in Business

total # of years
26 years

Credit Counseling

do they offer credit counseling services?
Yes

Certified Credit Counselors

are there certified counselors on staff?
Yes

ISO Certified

is this business ISO certified?
No

Number of Reviews

User reviews here on BDC
0

This Review is maintained by Chase Sagum

Review Last Updated: January 3, 2017

American Consumer Credit Counseling, AKA Consumer Credit, has been in the credit and debt consolidation business for over 26 years. Consumer Credit is a non-profit organization that provides credit counseling and debt management programs. Their services are available nationwide and have no minimum debt requirement. Consumer Credit offers a free consultation with certified counselors. They are also accredited with the NFC and AICCCA.

Rank Chart
Monthly Price
Accreditations
Review

#1

Up to $69
FCAA & ISO

#2

$10 - $49
ISO

#3

Up to $39
FCAA & ISO

#21
consumer_credit_130

Undisclosed
FCAA & NFCC

The Good

  • Free consultation with certified counselors
  • Accredited with NFC and AICCCA
  • No minimum debt requirement

Free Consultation

Consume Credit offers services to help people regain control of their finances by providing professionally trained and certified counselors to meet the individual needs of consumers saddled with unsecured debt. They encourage those under economic hardship to call their toll-free number for a consultation to determine if a counseling session or another one of their product offerings would be of benefit.

Counseling sessions are provided free of charge and are geared to assess the current financial struggle of each caller. A certified counselor will help consumers paint of picture of their financial status by reviewing income, assets, and expenses. Ultimately, they will create a budget which will work to meet the needs of struggling families. They may also recommend a debt management plan to those having difficulty keeping up on their monthly payments to creditors.

Accreditations

Consumer Credit is accredited through the AICCCA and NFC. These accreditations indicate that Consumer Credit is dedicated to best practices in the industry. These accreditations guarantee a level of quality in services and business practices. Additionally, Consumer Credit’s credit counselors are all certified.

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The Bad

  • No ISO certification
  • Lack of transparency
  • No outline of risks

No ISO Certification

Although Consumer Credit is a non-profit organization, it lacks the critical ISO certification that we look for in these kinds of companies. ISO 9001 would indicate that Consumer Credit is undergoing regular independent audits to verify that they are operating as a legitimate non-profit. While this is not a deal breaker, we would like to see this certification.

Lack of Transparency

Perhaps more important to most customers is the fact that Consumer Credit doesn’t disclose the average interest rates on its debt consolidation plans. This critical piece of information is what allows customers to see how affordable a company is compared to the competition, especially when consolidating large amounts of debt. We would also like to see Consumer Credit disclose monthly and up-front fees.

No Outline of Risks

The company would do well to outline risks associated with a debt management plan and inform consumers of those pitfalls. Consumers have the option to cancel services at any time without penalty from the company; however, keep in mind there may be penalties associated with creditors such as interest rate spikes and late fees being added back to accounts if the program is cancelled.

Want to see the top rated Debt Consolidation Companies? Click Here

The Bottom Line

Consumer Credit is well accredited, available nationwide, and offers certified counselors to help every step of the way. However, we dislike the lack of transparency in their fees and interest rates. At this time we do not recommend working with Consumer Credit. Check out one of our Here for our Top Recommended Debt Consolidation Providers.


About Consumer Credit

American Consumer Credit Counseling (Consumer Credit) is a non-profit credit counseling agency that provides customers with a credit counselor to build a debt management plan. This debt management plan helps customers consolidate their debt into one monthly payment with reduced interest rates. Consumer Credit disperses this monthly payment to all of the creditors accordingly. Consumer Credit also offers customers various financial counseling services such as credit, bankruptcy, housing, and student loans.

Price

Prices are undisclosed at this time.

Up-Front Fees

Prices are undisclosed at this time.  

Free Consultation

Yes. They were very helpful with us in determining what kind of services we needed and there was no charge to do so.

Time in Business

26 years. They’ve been in business since 1991.

Services Provided

  • Credit Counseling
  • Debt Management
  • Bankruptcy Counseling
  • Housing Counseling

Debt Education

  • Debt Management and Consolidation Programs
  • Various Counseling Services
  • Budgeting
  • Finances for age 55 and older
  • Community Education
  • Consumer Resources
  • Credit Help
  • Financial Calculators
  • Homeownership
  • Identity Theft Help
  • Infographics
  • Military and Veterans
  • Money Smart Online
  • Preparing for Retirement
  • Student Loans
  • Videos
  • Youth and Money
  • Online Polls

Money-Back Guarantee

No. Generally, you will not receive your money back for fees you’ve paid.

Unsecured vs. Secured Loans

They work with customers that have unsecured credit card debt. They do not issue loans of any sort; they are strictly debt management and credit counseling only.

Mobile-Friendly Site

Yes, they offer a mobile friendly website.

Cancellation Policy

You can cancel their services at any time you choose, however we were warned that if you do so, your creditors may come back with higher interest rates since you no longer have American Consumer Credit Counseling acting on your behalf.

Contact Information

Email Address:

[email protected]

Address: 

American Consumer Credit Counseling
130 Rumford Ave., Suite 202
Auburndale, MA 02466-1371

Business Hours: 
Monday – Thursday 9am – 11:30pm
Friday 9am – 8pm
Saturday 10am – 6pm

Bankruptcy Department Hours:
Monday-Thursday 9am – 8pm EST
Friday 9am – 6pm EST
Saturday 12pm- 4pm EST

Minimum Debt Accepted

There is no minimum debt. They understand that some individuals might be in a hardship with only a few hundred dollars of debt, just like someone might be with several thousand.

Online Dashboard

American Consumer Credit Counseling (ACCC) provides their customers with an online dashboard that includes their creditor information, payments, percentages, budgets, and recommended guidelines.

CPFC Certified

ACCC’s financial counselors are not CPFC certified, but they are certified debt management professionals.

ISO Certified

ACCC is  not ISO certified, but it is a member of The Association of Independent Consumer Credit Counseling Agencies (AICCCA).

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Poll

  • When looking for a debt settlement company, which of these two aspects is most important to you?
  • Takes your existing debt and try to settle with your creditors for a lower amount. If you pay off the settled amount, your debt will be considered paid in full.
  • Negotiates with your creditors on your behalf.
  • Fee based on a percentage of your total starting debt or a percentage of the debt they save you.
  • Most settlement companies have you create a separate "escrow" account where you will make monthly contributions over a certain amount of time to contribute to your settlement. Once there is a substantial amount of funds to show your creditors, the settlement company will try to negotiate a lower amount of debt.
  • Combines all your debts and creditors into one monthly payment.
  • Allows you to pay one monthly payment to the consolidation company, instead of multiple payments to different creditors.
  • You no longer owe your original creditors; instead you pay one monthly payment to your consolidation company.
  • Consolidation companies can help negotiate lower interest rates on your debts and help lower your total debt payment in the long run. A lower interest rate will lower the amount you owe in the end.
  • Allows you to consolidate all your different debts into one personal loan that can be paid off over time.
  • Can offer borrowers a lower interest rate with a longer payback term (compared to high-interest credit cards or medical bills). This will lower the amount of money required to pay off the loan over time.
  • Personal loan debt consolidation can be an effective way to raise your credit score quickly (within 3-6 months).
  • Borrowers can receive funds from their loan within only a few days.

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Our Score
2.8
User Score
--
Rank this Company

Ratings Breakdown

Price

monthly price
Undisclosed

Up-Front Fees

setup & activation fees
Undisclosed

Free Consultation

is one included?
Yes

Time in Business

total # of years
26 years

Credit Counseling

do they offer credit counseling services?
Yes

Certified Credit Counselors

are there certified counselors on staff?
Yes

ISO Certified

is this business ISO certified?
No

Number of Reviews

User reviews here on BDC
0
Our Score
9.3
User Score
9.4
Rank this Company

Ratings Breakdown

Price

monthly price range
Up to $69

Up-Front Fees

setup & activation fees
Up to $49

Free Consultation

is one included?
Yes

Time in Business

total # of years
24 years

Credit Counseling

do they offer credit counseling services?
Yes

Certified Credit Counselors

are there certified counselors on staff?
Yes

ISO Certified

is this business ISO certified?
Yes

Number of Reviews

User reviews here on BDC
387