Clarifi was founded in 1966, making it one of the oldest companies on our list. It focuses on providing information, counseling, and reliable advice to help meet the financial goals and challenges to consumers in the Greater Philadelphia area. It stands out from other companies because its debt counseling program seems to go above and beyond what other companies offer. However, there are still questions surrounding the interest rates on those programs as well as if a refund or money back guarantee is provided.
Above and Beyond Services
Clarifi offers reasonable fees for its service and certainly brings more experience to the table than most companies in the industry. What stands out to us, however, is how comprehensive its debt management programs are; offering advice, counseling, and assistance in everything from financial education to housing and food programs. This is above and beyond what is expected, even offering courses for single mothers.
Clarifi also offers a free consultation to determine if someone could benefit from its services. A certified counselor will help assess each financial situation and help clients prepare a budget plan that will work for their unique financial needs. In addition, a counselor will assist in creating an action plan to help clients prepare for the future. In some instances a counselor will determine that one of the programs would be of benefit, such as a debt management program.
A debt management program can be created regardless of how much or how little debt has been accumulated. With an enrollment fee of only $50, and monthly fees between $10 and $50, they have yet to meet someone they couldn’t help. The plan is aimed to get monthly payments on credit cards and other types of unsecured debt lowered, reduce or eliminate late and overlimit fees, and possibly lowered interest rates. As a non profit community resource they never turn away clients because of an inability to pay.
Along with the impressive debt management programs, the company is accredited with the BBB with an A+ rating, and is also accredited with the NFCC, both an indication of its commitment to sound business practices and resolving customer concerns. We were also pleased to find that even though it has a lengthy time in business, Clarifi never seems to have run afoul of the law or been named in any lawsuits we could find.
- Free consultation
- 50 years in business
- Reasonable fees – up to $50 per month
- Certified credit counselors
- NFCC accredited
- A+ rating with BBB
One of the most glaring problems with Clarifi is services are limited to consumers in DE, NJ, and PA. And even then, not all consumers are eligible as they only serve specific counties within the geographical region.
Another drawback with Clarifi is the number of things that are simply unknown about the service. The average interest rates on its debt management plan, in particular, would be helpful to know for those seeking to compare total costs between companies.
No Refund Policy
Additionally, it is unclear what refund policy is offered, if any. We like to see it when companies offer some type of money back guarantee so that if a consumer feels dissatisfied with the service, he or she can look elsewhere without a huge loss.
- Limited availability
- Unknown interest rates
- Unknown refund policy
The BBB gave Clarifi an A+ rating due to their length of time that the business has been operating, no complaints have been filed with BBB, and the BBB has sufficient background information on their business.
Clarifi is a nonprofit organization, and for years has been able to offer most of their services at no cost through using grants, state and federal funding. Recently, they have had to change their fees due to the competition of this funding to other companies. Clarifi will never turn away clients because of an inability to pay. If your income falls below certain guidelines, your counselor has the ability to waive or reduce service fees. There are certain guidelines for waiving fees. This link will take you to 2014 federal poverty guidelines to see if you may be eligible for waived fees.
Many of their educational programs are offered at no cost to you. Some housing counseling is provided at no additional cost. Reverse mortgage counseling has a fee of $100. For individuals who enter into their debt management plan, there is an initial consultation fee of $50 and $10 per creditor up to $50 monthly maintenance fee. Credit report counseling, has a fee of $65 for an individual and $75 for a couple. Pre-filing bankruptcy counseling clients are charged a fee of $50. Personal financial management after bankruptcy is also a fee of $50. Student loan counseling has a fee of $125, and if interested in starting college planning it is $195.
No. You can access Clarifi.org on your mobile device, but there is not a mobile- specific website or app at this time. Clarifi can be found on popular social media such as Twitter, Facebook and Youtube. For debt management clients, there is a text-based savings program. Great way to use your phone and save money.
Unsecured. Clarifi will help clients consolidate loans for unsecured loans only.
No. Most of the services have a modest service fee attached to the service provided.
Cancellation Policy/Money-Back Guarantee
If you need to cancel an appointment and seek a refund for services paid for in advance, a $10 administrative fee will be assessed and removed from your refund.
Time in Business
Clarifi was founded in 1966, and was previously named Consumer Credit Counseling Service of Delaware Valley (CCCS). In January 2012 the name changed to Clarifi.
There are fees attached to most of the services provided by Clarifi. This link will take you to the updated service fees.
Customer Support Quality
Customer service can be reached by phone or email. You can also request information through their website with the request information feature. Customer service representatives are happy to assist you in your questions, and to help get you an appointment scheduled.
1608 Walnut Street, 10th Floor
Philadelphia, PA 19103
800-989-2227 or 215-563-5665
Monday-Thursday 8:00 am-6:00 pm EST (hours for phone appointments)
Friday 8:00 am-3:00 (possibly 4:00) pm EST
Clarifi offers a number of services including financial counseling with a certified credit and housing counselor, offer workshops to help educate both adults and youth in building a strong financial foundation, helping clients seek help with other resources they know of, and helping clients to enroll in debt management plans. Clarifi has a lot to offer and is ready to help those that are seeking lifelong financial literacy.
Clarifi offers a range of proactive financial education programs that provide relevant and timely information to best address the individual needs of our clients and their communities. Clarifi delivers education in a variety of ways trying to meet the varying needs of their clients. You can attend a public workshop, or at the request of a business they will do in-office workshops. These financial smarts workshops are to help teach clients the ‘smarts’ needed to make informed decisions regarding personal finance. Topics include having good credit, saving and spending, guarding yourself against ID theft, mobile banking, understanding your credit report, reducing debt and more. There are also topics that hit on specific groups such as youth financial education, senior financial education, workshops for women, and bankruptcy education. One can find what workshops are being offered by looking at the education calendar on clarify.org.
Minimum Debt Accepted
There is not a minimum debt required.
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